Revenues and Benefits Officer Scale 4 (£25,584 - £27,269) 37 hours, Full-time Permanent Hybrid: Stopford House and home working Application Deadline: Sunday 26th January 2025, 11:59pm Shortlisting Date: Tuesday 28th Wednesday 29th January 2025 Interview Date: 7th February / 10th February 2025 Interview Type: In person Your Role This work will involve liaising with internal and external account holders and organisations to ensure that accounts are kept up to date, whilst maintaining a high standard of customer service.
Your work will impact on the collection rates.
You will support customers as necessary whilst upholding the Stockport Council values: Keeping the people of Stockport at the heart of what we do.
Succeeding as a team, collaborating with colleagues and partners.
Driving things forward with ambition, creativity and confidence.
Valuing and respecting our colleagues, partners and customers.
About You You will be required to maintain Council Tax accounts, dealing with the public over the phone and by e-mail or letter.
It will also involve liaising with internal and external account holders and organisations to ensure that accounts are kept up to date, whilst maintaining a high standard of customer service.
If you don't have any knowledge of these areas, we will help you to develop the skills and experience you already have with our internally delivered full training package.
We also welcome applications from people who have worked in similar data processing roles, for example within the Civil Service, tax, insurance, banking or debt agency industry.
You will have the following attributes: Excellent communication and interpersonal skills Ability and confidence to deal with a wide range of customers over the phone and work well with other team members and services Effective organisational skills Excellent written English Ability to work accurately to deadline Ability to work flexibly to support the team's core work and other objectives Experience of using office I.T applications including Microsoft Word and Excel.
About Us Stockport Council's Revenues and Benefits department is responsible for the collection of revenues including Council Tax and business rates, which make up over 80% of the Councils funding.
This funding is then used to provide key services to Stockport residents and businesses.
This includes funding schools and education, providing support to the boroughs most vulnerable children and adults, as well as repairing potholes and emptying bins.
Stockport Council's Revenues and Benefits department is a fast paced and interesting place to work.
The successful candidate will be working within an ambitious team providing an important service to the residents and businesses of Stockport.
The Council is committed to staff development, providing numerous training opportunities as well as career progression.
At Stockport Council we are one ambitious team on a mission to create opportunities for everyone who lives, works and spends time in the borough.
Working at Stockport Council means contributing to one of the most thriving towns in the North.
We're keen to recruit people with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do.
We are proud to be recognised under the Good Employment Charter as an organisation committed to the wellbeing of our colleagues.
As members of the charter, we have been recognised as a great place to work for all colleagues and pledge to pay the real living wage, engage staff in key decisions and endorse fair and flexible working conditions.
Click here to find out more about the Employee Benefits you will receive when you join our team!
If you would like to find out more about the role please contact Stuart Edwards at ****** or Bethan Parkinson at ****** for an informal discussion about the role.
The successful applicant's appointment will be subject to satisfactory pre-employment clearances including a Disclosure and Barring Service check.
Stockport Council holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not currently qualify.
Please note that we have made a commitment to improve the employment opportunities for people with disabilities, care leavers and ex-military personnel.
As part of the Guaranteed Assessment Scheme you will therefore be guaranteed an interview if you meet both the criteria for the scheme and the essential job role criteria.
Find out if you meet the criteria here: https://www.greater.jobs/our-guaranteed-assessment-scheme Privacy Notice Stockport Council is committed to promoting a diverse and inclusive workforce culture - a place where we can all be ourselves and succeed.
We welcome applicants from all backgrounds and communities to join our workforce.
We want our employees to have a good work life balance and in many job roles we can offer a range of flexible/hybrid working arrangements.
We also have inclusive employment policies and staff engagement forums to support our diverse workforce.
We will listen to, learn from, and develop our workforce.
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