Job Title: CEX Retail Store Supervisor (Cramlington) Reality Enterprise Ltd T/A CEX is a market-leading technology retailer specialising in buying, selling and exchanging a range of technology and entertainment products.
We are currently seeking a Full-time Retail Store Supervisor for our Cramlington store.
The Store Supervisor will be responsible for delivering exceptional customer service through effective communication and interacting with customers on a daily basis, whilst working alongside the rest of the management team to ensure optimal operations of the store and team. Key Duties and Responsibilities: ? Sets an example and encourages staff to meet and exceed the company's goals and objective ? Exceed your targets and bring fresh ideas to the business ? Ensure the store is opened/closed in line with the policy ? Monitors staff on the tills ? Assists store management to achieve store goals and targets ? Trains and supports staff, setting goals where appropriate ? Maintains a positive team environment to ensure success ? Responds to customer issues in a professional manner ? Maintains the supervisor email account by actioning all emails on a daily basis ? Ensure daily processes listed below are being adhered to:- Merchandising Relabelling Stock Checks Ecom Testing Ensure complies with the store standards:- ? Daily/weekly/monthly paperwork ? Stock control - proficient in RMA/blocked phone processes ? Loss Prevention - Investigate stock issues ? Assists in housekeeping standards Competencies: ? Strong communication skills ? Reliable ? Constructive problem solving abilities ? Integrity and strong work ethic ? Ability to work in a team environment ? Customer service, sales and people oriented ? Proactive ? Organisational skills Knowledge, Skills & Qualification ? Able to prioritize ? Flexible and adaptable to the needs of the organization ? Problem-solving and decision-making aptitude ? Able to handle multiple priorities at one time Salary: £19,600 per year (32 Hour Contract) Additional pay: Bonus scheme Benefits: Casual dress Company events Employee discount