Job Description Do you love sports or have a passion for great customer service?
Do you enjoy forming positive relationships?
As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis.
In our exciting, dynamic betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom.
Are you ready to launch a winning career?
What you will do Deliver outstanding customer service.
Always urging safer gambling.
Take bets on a wide range of sports and events.
Process customer transactions including cash handling.
Help demonstrate our products & betting terminals to customers.
Handle customer complaints or concerns with empathy and problem-solving skills.
Work towards defined targets and goals.
Maintain high shop standards.
Open or close the shop as needed.
Working patterns This position requires availability from Friday 5pm - 10pm and Saturday, Sunday 8am - 10pm. This includes weekends and bank holidays. You will work 2 days from 3.
Your typical weekly rota will be 10 hours and made up of a blend of long opening shifts (once you've completed your training), long closing shifts and shorter evening shifts, and will vary week to week.
As a key holder you will be responsible for opening and closing the shop.
At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
Additional Information At Entain, we do what's right.
It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector.
However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.