Are you a strong & dynamic leader who thrives in a fast-paced, peak season retail environment?Do you relish the challenge of running a retail shop floor?
If so, this the role for you!The Retail & Customer Service Manager is a responsible, senior, customer-facing role working within an expanding Retail Management Team.Benefits: 20% staff discountCompany tripsStar of the Month AwardsStaff thank you & reward eventsContact Ambitions Personnel for further information on the great benefits, working hours and salary offered!Responsibilities:Lead & organise the team during the goods-in process, allocating & dispatching orders.
Ensure that staff deal with customers correctly and that calls are answered efficiently & correctly.Confidently deal with customer complaints, order issues & any other problems that arise through to closure, and review processesMust be dynamic in your approach to workload, delivering both your personal and your team's deadlines.Responsible for the logistics & transport of all dresses & equipment to & from the venue.Manage team's recruitment, selection, assessments & training.Craft & manage staff development schemes.Create and deploy staff workload plans with daily staff briefings, continually completing staff checkbacks and ensuring all tasks are completed with no stone unturnedManage a team of up to 9 individuals across varying shift times, proactively & continually evaluating an ever-evolving daily workload list.Accountable for the team's performance, daily workload outputs on a shift, and individual and company KPI performance.Manage the retail premises, delivering sales and exceptional customer service & experience to over 500 customers on a busy weekend.Opening/closing of the siteRequirements: Proven staff management experience is essential, gained within a retail, hospitality, sales, or leisure background, as is proven sales experience & exceptional customer service.A strong communicator & proactive individual, with high attention to detail.Competent at using Microsoft Office software, email & IT literateDesire to work in a fast-paced, dynamic & entrepreneurial business.Ability to set & review KPIs & bonus incentives for the sales team.Strong staff management skills to be able to manage a retail team of up to 9 individuals on the shop floor, with management experience in a retail, hospitality, sales, or leisure background.Ability to maintain exceptional levels of customer service & sales.If you are interested in this role please call Rebecca on 01623 600835 or email your CV to ****** MAN1