Restaurant Manager Our grill-driven restaurant will offer a range of international dishes with British soul, delivering all-day dining and providing a social hub at the heart of Escapade.
The Restaurant Manager is responsible for overseeing daily operations, to drive revenue and keep high standards and product quality.
They must maintain a positive and motivating work environment while upholding the restaurant's standards, policies, and procedures.
They will be responsible for developing a team to deliver exceptional service and experiences to all our guests.
KEY RESPONSIBILITIES Customer Service : To create and implement a best-in-class and award-winning guest experience.
Build strong relationships with guests, ensuring their needs are met and preferences are remembered for future visits.
Foster a friendly and inviting atmosphere to create a positive guest experience.
Staff Management : Hire, train, schedule and supervise bartenders, waiters and support staff.
Provide ongoing training to ensure staff is knowledgeable about food and beverage offerings/ menu items, and customer service best practices.
Quality Control : Ensure food and drinks are prepared and presented according to established standards and recipes.
Maintain cleanliness and organization of the restaurant area to meet health and safety regulations.
Monitor the overall ambience of the restaurant to ensure it aligns with the establishment's branding and atmosphere.
Upselling and Promotions : Enhance revenue generation through upselling, cross-selling and achieving add-on sales.
Problem-Solving : Handle unexpected situations and challenges that may arise during a guest's visit.
Offer suitable solutions and assistance to ensure guest satisfaction.
Communication and Coordination : Liaise with various hotel departments to ensure smooth operations and seamless guest experiences.
Our Vision We are driven by our vision, we live by our brand pillars, and were motivated to achieve industry leading and award-winning results.
Our vision - We will be famed as the most exciting, authentic, and intelligently created motorsport hospitality destination in the world.
Our brand pillars Were the Ultimate Hosts who share our guests passions, were switched on to their needs, we make their stays effortless, they get our finest performance every time.
Were the Complete Connoisseur inspired by innovation, champions of excellence, we take pride in our presentation and our guests appreciate our constant quality.
Were the Silverstone Standard, part of the Silverstone family, performance is in our blood, we embody the brand values and guests know theyre in safe hands.
The Escapade experience is conveyed by our team of Ultimate Hosts.
You will be part of the team who shares common interests with our owners and guests, and we arent afraid to pursue our own passions.
When guests stay with us, we want them to be able to focus on what they enjoy and our hosts must ensure each guests stay is as effortless as possible.
You will use your experience to generate and protect revenues, to implement procedures and controls to monitor costs and will be able to deliver a P&L which is on budget.
Detailed objectives will be set through the Personal Development Review (PDR) process.
KEY RELATIONSHIPS Residence Owners Escapade Silverstone Guests Escapade Silverstone Management and Staff Silverstone Senior Management Team KNOWLEDGE, SKILLS, AND QUALIFICATIONS Previous experience in a supervisory or management role within a 4-star or 5-star hotel is mandatory Superb knowledge of quality food & drink, up to date with current trends Hands-on approach with a passion for service and the highest attention to detail A strong, yet positive guest service style Strong leadership and team management skills Excellent communication and interpersonal abilities Proactive and good at problem-solving, with the ability to manage staff ratios and deliver consistent standards Strong interpersonal skills Financial acumen and the ability to manage budgets A Personal Alcohol Licence is preferable A good command of the English language.
Additional languages are advantageous Has an immaculate level of personal grooming, exudes style and sophistication Competent in using IT systems (Point-of-sale) and software including Microsoft Office Full clean UK driving licence TPBN1_UKCT