Description Reports to: Head of Operations Location: Leicester Working hours: 37.5 hours per week Monday -Friday between 8am and 6pm As a Resource Planning Manager, you will lead the Resource Planning teams, responsible for scheduling and intraday management of meter installations, investigations, debt management visits, and emergency jobs.
You will manage a team of planners (scheduling assistants) and real-time analysts, led by team leaders, to ensure the effective resource allocation for 80-140 field engineers.
Passionate and motivated people are the power behind our growth so we're looking to expand our team and you could be part of our success story.
What We Need from Yü Here's a taste of what you'll be doing: Oversee and develop a high-performing team of planners and real-time analysts, ensuring seamless scheduling and real-time adjustments.
Coach and support team leaders to drive operational excellence and the achievement of operational goals and SLA's by setting measurable goals and holding regular team meetings and 1-to-1's.
Promote a culture of engagement, ownership, innovation and motivation within the team.
Ensure the team is trained, multiskilled, and processes are aligned with the planning/real-time skills requirements and address individual needs as required.
Understand and take ownership to meet business objectives and be accountable for key decisions.
Plan and optimise field engineer schedules for a range of services, including meter installations, investigations, revenue protection, enforcement, and emergencies.
Collaborate with Field Managers, Compliance teams and other key stakeholders to understand future demand, adherence to industry standards and health and safety requirements, and to resolve operational challenges and enhance service delivery.
Development of strategies for balancing resources with demand to maximising efficiency.
Support and guide the effective engineer requirement based on capacity demands.
Analyse trends, scheduling performance metrics, including job completion rates, productivity, and service quality to support the long-term forecast requirements.
Coordinate with third-party providers to meet customer and operational demands.
Own and refine existing reporting and relevant data production processes.
Able to work and led with multiple requests/projects simultaneously and complete each task accurately and efficiently engaging with all relevant teams to achieve desired outcome.
To take responsibility for maintaining an appropriate level of knowledge and seeking assistance from your line manager and/or colleagues where required.
About Yü If you have what it takes you could be just what we're looking for… Proven experience in resource planning, scheduling, or workforce management in a field-based environment.
Strong leadership skills, with experience in managing and developing back-office teams.
Advance knowledge of scheduling tools: experience with Salesforce Field Services significant advantage.
Excellent analytical and problem-solving skills with a focus on operational efficiency.
Effective communicator with the ability to influence stakeholders and resolve conflicts.
Ability to thrive in a fast-paced, target-driven environment and prioritise demands.
Flexible, enthusiastic, and positive approach.
Takes ownership of decisions and drives through to completion.
Attention to detail.
Relevant Qualifications / Experience: Excellent communication skills, both written and verbal.
IT literate.
Exceptional organisational skills particularly in time and diary management Desirable: Experience of the Utilities industry would be beneficial but is not essential.
Benefits We have a wide range of benefits for our employees including: 24 days annual leave + bank holidays Holiday buy – up to 5 additional days Day off on your birthday Employee Assistance Programme Annual salary review Learning and development opportunities Enhanced paternity, maternity and adoption policies Yü made a difference Awards Travel Loan Scheme 3 days additional annual leave if you get married/civil partnership etc.
Appointment allowance Long service recognition Refer a friend payment Company sick pay (subject to length of service) New modern facilities Death in service and critical illness cover Plus, many more This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
#YUIndeed Yü Energy are one of the UK's fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.
On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.