### Description
**About the Role
** The Accommodation & Cleaning Shift Manager will be responsible for the
smooth delivery of the cleaning shift of our public areas and entertainment
venue across the resort.
Reporting to the Cleaning Manager, the Accommodation & Cleaning Shift Manager
will ensure daily operational plans are fulfilled by ensuring that relevant
tasks and objectives are being carried out by the team and that team are in
the right place at the right time to ensure we can manage fluctuating guest
demand whilst keeping operational standards and guest experience high.
Leading and monitoring team member who clean our entertainment venues once
shows have finished, all toilet facilities across the resorts, moving and
resetting venue furniture, working at heights at times for high-level cleaning
using industrial cleaning equipment for all indoor and outdoor requirements.
You will support and coach the team to ensure they deliver a great experience
and are also driving any key metrics relating to our Clean and Fault Free
(CAFF) approach to our accommodation and holding team to account to ensure
standards are met.
### Key Responsibilities
Were looking for someone who can ensure the delivery of our cleaning
standards while driving improvements in both Guest and Employee NPS.
Youll be
responsible for conducting quality control checks and leading feedback
conversations.
Additionally, youll manage effectively to execute the Right
People, Right Place, Right Time (RPRPRT) strategy.
This permanent role covers 40 hours per week, 5 days over 7 including weekends
with a mixed variety of early and late shift patterns from 6am - 5am to cover
our operating hours.
### About You
You will oversee a successful cleaning operation during your shift, ensuring
strict adherence to our CAFF standards.
You will stay informed about NPS
scores within your department and take proactive steps to improve these scores
and reduce guest complaints.
Your responsibilities include conducting online quality control checks,
analysing reports, and leading feedback discussions.
You will also ensure that
your team receives the necessary training and support.
You will manage the implementation of the initial 90-day program for new team
members and oversee all personnel-related activities, from onboarding through
the full employee life cycle, including PDPs, performance management, and
formal HR processes.
Setting clear objectives and PDPs for your team, supporting team surveys,
leading action plans, upholding brand standards, and ensuring your team meets
health and safety regulations are also key aspects of your role.
### Key Knowledge, Experience & Qualifications
The ideal candidate will have extensive operational knowledge in managing a
cleaning or soft services team, with a proven ability to juggle multiple
priorities and adapt quickly to changing needs.
They will exhibit high
standards and meticulous attention to detail, with experience in leading both
permanent and temporary teams to achieve outstanding results.
Flexibility, excellent communication skills, and a proactive problem-solving
attitude are essential traits for success in this role.
### About Butlins
At Butlin's, we're all about fun, excitement, and adventure by the bucketload!
For over 80 years we've been delighting hundreds of thousands of guests each
year, whether on a non-stop action family break or our epic Adult only Big
Weekenders.
Ask any of our team, past and present, and one of the best things they'll say
about working at Butlin's is our culture!
We're all about providing our guests
with an Altogether More Entertaining and Fun Break, brought to life through
our three mighty values.
So, if you want a role where you Create Smiles, where you aren't afraid to Get
Stuck In and where the team genuinely Cares For Each Other – this could be the
perfect fit for you.
There has never been a more exciting time to join Butlin's!