Resident (Live-In) Head Porter

Our Client manages a luxury residential development in London NW1 and are currently seeking a Resident Head Porter to join the team.
Hours of work are Monday - Friday 8am - 5pm & Saturday: 9am - 12pm.
Salary is £30,000 + 3 bed apartment (all bills included).
Head Porter Role:The main purpose for the Head Porter is to be an effective and assuring presence to deal with the varied requirements of the residents with a large emphasis on customer service.
To ensure the smooth running of the head porter's office and all porterage operations. They include but are not limited to:
Answering communication received (phone, email).Post Duties.Key logging and management.Overseeing procedures and software relating to the porter role.Rota/cover management for other staff on site (2x cleaners & 1x yardperson).Assisting with staff management, training, and protocol.Heading up Customer Service.Any other such projects and items as required by the Property Manager.Based mostly Front of House with a heavy emphasis on resident interaction & wellbeing.
To intercept and be the first port of call for complaints relating to the staffing and communication to the residents.
Experience is required, with a preference for working within the residential industry and a big emphasis on providing a 5* service. A clear voice, calm and assuring presence, and someone who can lead by example throughout a varied and changeable day-to-day role.
The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.

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