Resident Liaison Officer

About the Role :We are seeking a dedicated individual to join our team at Mears, where you will play a crucial role in embedding a customer-focused culture through our Red Thread behaviours and Customer Service Standards.
Your responsibilities will include supporting branch activities to ensure the customer experience is central to all operations, managing and recording customer contacts, and providing thorough analysis and reporting.
You will also develop and maintain strong relationships with clients, the local community, and governing bodies, while supporting local bid and mobilisation opportunities.
Additionally, you will ensure excellent communication with residents through newsletters, engagement events, and client meetings.
Join our team to help shape our customer services and exceed expectations.Role Criteria:Previous Experience in a Customer-Facing RoleKnowledge of Social Housing and Planned WorksGood Administrative SkillsGood Communication SkillsUK Full Driving LicenceBenefits we can offer you 25 days annual leave plus bank holidaysAnnual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much moreFamily friendly policiesVan and Fuel cardUniform providedEAP