Job Description We are looking for a Reservations Assistant to join our team at Darwin Escapes Head Office.
Fantastic competitive salary!
This is a permanent position to work full time hours.
This will be 37.5 hours across variable days which will include weekends and bank holidays.
Flexibility is essential to suit the needs of the business. Company overview: Darwin Escapes has 26 amazing destinations across the United Kingdom, each of which has its own unique offering.
Whether you are looking for a role in food and beverage, grounds, maintenance, housekeeping, entertainment or at a management level then the Darwin family will have the career waiting for you!
About The Role We are seeking a friendly and customer-focused individual to join our team as a Reservations Assistant.
In this role, you will be responsible for assisting guests with their enquiries and reservations over the phone, email, live chat and social media.
You will be the first point of contact for many guests, and it's important that you make a positive impression and provide accurate information to ensure their satisfaction.
The successful Reservations Assistant will Respond to guest enquiries and reservations with a friendly and helpful attitude.
Provide guests with accurate information about services, amenities and room availability.
Enter and maintain guest reservation details in the groups reservation system.
Work closely with other departments to ensure guest satisfaction.
Keep up to date on promotions and packages to assist guests in making informed decisions.
Continuously strive to provide exceptional customer service and a positive guest experience.
Requirements: We are looking for a candidate with 1-2 years experience in a customer service role, ideally in the hospitality industry.
You will have excellent verbal and written communication skills.
Familiarity with computer systems and ideally reservations software however this isn't essential as full training will be provided.
Comfortable navigating websites.
Experience with phone, email and social media customer service.
Experience with live chat customer service would be an advantage.
Strong attention to detail and ability to multi-task.
A friendly and positive attitude.
Ability to work in a fast paced environment.
What's in it for you: · Competitive salary.
· Enhanced holiday entitlement (*with the option to cash in a number of holidays per year).
· Discounted staff breaks at our luxurious holiday resorts across the UK.
· Free use of all Darwin Escapes resort facilities including many of our free gyms and swimming pools.
· Food discount across all resorts.
· *Free complimentary round of Golf .
· Discounts on spa treatments.
· *Discounts for on the gate tickets and yearly memberships at Chester Zoo, the UK's largest charity zoo.
· *'Introduce a friend' recruitment bonus.
· *Company employee sick pay.
· Compassionate leave pay.
· Employee Assistance Programme.
· Free access to the Darwin Academy training programme to help further your career and skill levels.
· Cycle to work scheme.
· MediCash cash plan.
*Subject to terms and conditions Why work for us: 'Darwin Escapes is successful because of our Team, who are like minded, dedicated and committed to delivering outstanding standards and customer experience.
This is how we support each other to carve those life long memories for our holiday home owners, holiday guests and golf members and visitors' – Lindsey Esse, Managing Director.
Skills Needed About The Company A Darwin Escape will always be the perfect destination.
A chance to unwind, power down or charge up!
You'll be all set to explore, seize adventure, dream bigger and let go of it all.
Whether you're looking for a peaceful retreat in a picturesque rural setting, or a fun-packed family break in the heart of the action, we've got the perfect escape waiting for you.
Each of our locations are unique – no two are the same.
We have lots of different accommodation, from luxury lodges complete with their own private hot tub, through to family-sized caravans and even treehouses.
We want you to love your escape, so we are always striving for excellence.
All of our resorts are beautifully-maintained, with our award-winning facilities and stunning accommodation.
Where you can relax and unwind or have an adventure filled holiday break away – make it your holiday, your way.
Company Culture Start your career with one of the fastest growing companies in the UK holiday industry.
Darwin Escapes has 26 locations across the country, each with its own unique personality and offering, including luxurious lodge retreats, more family focused destinations and countryside tranquil locations.
We offer something for everyone, from our holidays guests, holiday home owners to our valued staff.
No matter where you are in the country we are sure to have a resort near you.
Whether you're down at the southern-most point of Cornwall or all the way up to Ayrshire in Scotland, and everywhere in between, we have the career for you!
If you're looking for a role in entertainment, food and beverage or at a management level the Darwin family will have the career waiting for you.
With a friendly and encouraging environment you can start your career at Darwin Escapes with lots of opportunities for progression or movement amongst locations.
Desired Criteria Similar previous experience is an advantage A driving licence and the ability to drive is an advantage to enable easy travel to and from the resort Familiarity with computer systems and ideally reservations software but full training will provided Comfortable navigating websites Experience with phone, email & social media customer service Experience with live chat customer service would be an asset Required Criteria Right to Live and work in the UK A positive work ethic with a willingness to learn new skills At least 1-2 years of experience in a customer service role, ideally in the hospitality industry Closing Date Tuesday 29th April, 2025