Reservations & Accommodation Manager

We are working with a well-established and prestigious Oxford College to recruit a Reservations and Accommodation Manager (1 year Fixed Term Contract - Permanent) to join their team.
You will be responsible for the management of the reservations and accommodations team, with 2 direct reports.
You will be managing all procedures and bookings of accommodation for the Fellows, undergraduates and postgraduates.
Key responsibilities: - Manage the accommodations team to maximise occupancy across all rooms throughout the year - Engage with booking platforms to maximise occupancy - Liaise with students to accommodate requests and welfare requirements - Ensure systems are in place for collection of monies for refunds, damages and additional charges - Manage complaints in a professional and effective manner - Work closely with all departments to ensure the first class service is provided - Become an expert on the bespoke accommodations system (KX) and roll-out to the business - Support departments with migration and training with new software ensure it is being utilised effectively We are looking for an applicant who has: - Experience working with kinetic KX system for accommodation allocation - Experience in a leadership role - Advanced stakeholder management, with the ability to liaise with individuals at all levels - Experience managing accommodation allocation in a busy higher education environment If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement.
For more information and to apply, get in touch with our Oxford branch or click 'Apply Now' to submit your application.
We wish you the best of luck in your job search!