About SS&C Technologies SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries.
Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries.
Some 18,000 financial services and healthcare organisations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
Job Description SS&C Intralinks A growth-oriented business unit of SS&C, Intralinks is a technology leader in M&A, Alternative Investments and Banking & Securities markets.
Our solutions facilitate 1/3 of the world's global M&A deal flow and 50% of the private equity raised globally.
We are looking for a meticulous and proactive Renewal Administrative Assistant to support our contract renewals process.
This role will involve working closely with internal stakeholders, preparing and issuing renewal contracts, updating the CRM system, and monitoring invoice payments.
The ideal candidate will be organised, detail-oriented, and comfortable interacting with multiple departments to ensure an efficient and accurate renewal process.
Your Responsibilities Collaborate with Internal Stakeholders: Work closely with internal teams, including Billing, Legal, Sales, Deal Desk and Customer Success, to gather necessary information for preparing renewal quotes and contracts.
Follow up with stakeholders to ensure all required data and approvals are obtained to meet contract timelines.
Serve as a central point of contact for internal inquiries related to the renewal process.
Prepare and Issue Renewal Contracts: Prepare accurate renewal quotes, ensuring they meet company policies, customer requirements, and legal standards.
Draft, review, and issue renewal contracts, addressing any necessary adjustments promptly.
Ensure contracts are reviewed and signed by all parties, tracking the progress to avoid delays.
Maintain CRM Data Accuracy: Regularly update the CRM system with current information on contacts, opportunities, and renewal forecasts.
Ensure CRM records are accurate and up-to-date, supporting clear visibility into the renewal pipeline.
Generate CRM reports as needed to track renewal statuses and forecast future renewals.
Monitor and Follow-up on Invoices: Track invoice payments for all renewal contracts, proactively identifying and addressing overdue invoices.
Follow up with customers on any outstanding payments, collaborating with the Billing team to resolve any issues.
Maintain records of customer interactions related to payment, ensuring transparency and accuracy in payment tracking.
Documentation and Reporting: Maintain thorough and accurate records of all quotes, contracts, payments, and communications with internal and external stakeholders.
Provide regular reports to management on renewal progress, payment status, and any areas needing attention.
Support Process Improvement: Identify opportunities to streamline the renewals process, enhance CRM data quality, and improve communication with stakeholders.
Assist in implementing best practices for contract renewals, CRM updates, and invoice tracking to improve efficiency and accuracy.
Your Experience Experience in an administrative, billing, or contract management role, ideally within a renewals or sales environment.
Strong organisational and multitasking skills, with the ability to manage multiple renewals and deadlines.
Proficiency in CRM software (e.g., Salesforce) and Microsoft Office (Word, Excel, Outlook).
Excellent communication skills, with the ability to interact professionally with both internal stakeholders and customers.
Attention to detail and accuracy in preparing quotes, managing contracts, and tracking payments.
EEO Statement / Non-agency Disclosure We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation.
It's important to us that we strive to have a workforce that is diverse in the widest sense.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.