Our Client is a well-established removals firm seeking an experienced General Manager to oversee all aspects of operations, including full control of staff, profit and loss (P&L) responsibility, and strategic direction. The successful candidate will play a critical role in ensuring the achievement of budgeted revenue and profit targets, providing leadership and guidance to develop an effective management team, and maintaining the highest levels of service that align with the company's policies and procedures. This role does not include a company car but offers a competitive salary and the opportunity to lead one of the industry's respected removals companies.
General Manager Responsibilities: Oversee the achievement of budgeted revenue and profit targets, ensuring operational efficiency and financial health.
Provide leadership and guidance to nurture an effective and stable management team, aiming for the achievement of business objectives.
Regularly monitor service levels, ensuring all operational activities adhere to company policies and procedures.
Manage company assets to conform to company standards, overseeing capital expenditure and funds flow budgets.
Establish and maintain strong relationships with both potential and existing customers to secure continued and increased business.
Innovate and improve operational methods and controls to enhance service levels and cost-effectiveness.
Lead market penetration strategies to ensure the company's growth and future success.
Structure the company effectively to meet objectives economically and efficiently.
Uphold the company's service reputation and promote its image to customers, shareholders, and the community positively.
Ensure the recruitment, retention, and development of high-quality staff to meet business goals.
Monitor performance against annual budgets, addressing customer service issues as required.
Maintain strong relationships with major clients and lead efforts in securing new corporate clients.
Produce regular reports on revenue, profit, and cash targets.
Attend industry and executive meetings, representing the company at a high level.
Oversee the preparation and proposition of major contracts and the day-to-day management of staff.
Ensure resources are fully utilised and managed efficiently.
Submit annual budget documents, forecasts, and monthly reports.
Undertake any other duties as assigned by the company.
General Manager Requirements: Proven experience in a general management role, preferably within the removals, logistics, or similar industry.
Strong financial acumen with experience managing P&L.
Demonstrable leadership skills with the ability to inspire and motivate a diverse team.
Excellent communication and interpersonal abilities, with a knack for building strong customer and staff relationships.
Strategic thinker with the ability to drive business growth and operational efficiency.
A bachelor's degree in business administration, Management, or a related field. A master's degree or professional certification would be advantageous.
Familiarity with industry standards and regulations.
Ability to manage multiple priorities and adapt to changing environments.
Commitment to high-quality service and integrity in practice.
This role offers an exceptional opportunity to grow your career with a leading organization in the removals industry. The successful candidate will be rewarded with a highly competitive salary and benefits package, reflecting the importance and responsibilities of the role.
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