When it comes down to service, process and people; CET is the partner of choice. Our hallmark characteristics are quality, reliability and outstanding service.
Our highly skilled 250 employees are always prepared to go the extra mile to deliver excellence; it's a cultural thing.
As a result, we offer an unrivalled nationwide service you can trust; delivered by some of the most experienced professionals and technical staff in the business.
Ever since we were first established, back in 1988, we have been developing our systems and services to meet the changing needs of our clients.
Working for CET is many things – exciting, challenging, rewarding, occasionally frustrating, - but it's never dull.
You'll work with a diverse mix of people in a buzzing atmosphere and be part of a welcoming, inclusive community.
If you want to work in a lively, fun environment and you've got the skills we're after, you know what to do, apply now!
Applications are invited from the UK Mainland only ---------------------------------------------------------------------------------------- Location: Home working/Field based (may be required to travel to Head Office in Walsall for any ad hoc training or team meetings) Working Hours: 40 hours per week, Monday to Friday Salary - c.£45K (+car allowance and annual discretionary bonus scheme) Holiday Entitlement: 25 days plus Public/Bank holidays Main Purpose of Role Developing a high-performing, multi-trade, regional domestic Contractor Network which supports CET's position as the company of choice for the UK's Blue-Chip Home Emergency Insurers.
This is a key role within our business covering our East Region, one of three Regions within the CET Network which spans the entire UK and NI.
You will be fully empowered and accountable for delivering service and operational KPI's within your territory by building on and improving the already high performing network in this region.
You will also be expected to support the wider business in delivering business improvement / change which allow us to better support our network, deliver higher levels of engagement and ultimately improved results.
Main Responsibilities Position CET as the company of choice for Home Emergency Contractors.
Accountability for regional KPI / SLA delivery and performance management.
Relationship management of existing members of the CET network.
Ensuring sufficient Network coverage to meet demands across trades, at all times.
Ensuring the Network operates with the highest safety standards in the industry.
Developing the Network to provide the best-in-class service to customers.
Accountability for effectively managing contractor costs and cost per claim.
Develop strong collaborative working relationship with internal teams.
Ability to present clearly and professionally at all levels within the business.
Supporting hyper care period for new Contractor's joining the Network.
Provide weekly and monthly updates on performance against plan / strategy.
Required Skill Set Technical background in either gas, electrics, plumbing, drainage (not essential) .
Experience managing contractor networks or similar operational based teams.
Track record of driving positive change.
Significant experience using data and KPI's to drive business performance.
A strong preference for using data to support business decisions.
Well organised, able to prioritise.
Driven, determined and tenacious with good attention to detail.
Strength to drive cultural change.
Strong influencing skills.
Ability to builds strong professional network of support.
We all have different skills here at CET and that's what makes us stand out.
We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future CET is an equal opportunity employer.
We encourage diversity and are committed to creating an inclusive environment for all employees.
We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments or flexible working options required during the application and assessment process, and upon joining us