Job summary The Regional Operations Manager will be a member of the Newborn Screening Wales team providing excellent screening services to babies across the South Wales region.
We are looking for someone with drive and enthusiasm who will be a visible point of contact and support local teams to develop and improve services for the local population.
Main duties of the job You will play a key role in developing and delivering national screening programmes and contributing to the development of national policy.
You will lead improvement projects on an all Wales basis.
You will also monitor risk and programme performance within region of responsibility and drive forward improvements as a result of service user feedback.
Current working conditions support a blended approach, combining office and home working.
The ability to speak Welsh is desirable for this post.
English and/or Welsh speakers are equally welcome to apply.
About us We are Public Health Wales - the national public health organisation for Wales.
Our purpose is 'working together for a healthier Wales'.
We exist to help all people in Wales live longer, healthier lives.
With our partners, we aim to increase healthy life expectancy, improve health and well-being, and reduce inequalities for everyone in Wales, now and for future generations.
Together, our teams work to prevent disease, protect health, and provide leadership, specialist services and public health expertise.
We are the main source of public health information, research and innovation in Wales.
Never more has public health been so important as we come through the Coronavirus pandemic, face the challenges of the cost-of-living crisis and tackle and prevent the harmful effects of climate change.
Our organisation is guided by our Values, 'Working together, with trust and respect, to make a difference'.
We are committed to creating an inclusive workplace that values equality, diversity and inclusion.
We welcome applications which represent the rich diversity of the communities we serve and from those wishing to work part time or on a job share basis.
To find out more about working for us and the benefits we offer please visit For guidance on the application process, please visit Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The Regional Operations Manager has delegated responsibility for the day-to-day management of Newborn Hearing Screening Wales (NBHSW) and Newborn Bloodspot Screening Wales (NBSW) provision within a particular geographical area.
At a Regional level, the Regional Operations Manager will support the Newborn Screening Operations Manager (South) in developing and managing partnerships with external Health Boards within the region, reviewing, monitoring and implementing local screening in order to deliver the screening programmes and their objectives.
The Regional Operations Manager line manages a proportion of the newborn hearing screening staff and is the managerial point of contact for all regional staff for day to day operational issues.
They will provide a visible and accessible senior management presence across west Wales.
At an all-Wales level, the Regional Operations Manager deputises for the Newborn Screening Operations Manager (North) as lead for the Newborn Screening Informatics systems, ensuring that programme staff routinely have access to specialist knowledge to support service delivery.
In addition, the postholder will take responsibility for leading agreed service improvement projects as directed by the Newborn Screening management team.
Person Specification Qualifications Essential Educated to Degree level or equivalent experience.
Post graduate management qualification or equivalent experience.
Desirable IQT Bronze Experience Essential Line management/supervisory experience Experience of working to tight deadlines Experience of managing and dealing with complaints, incidences and near misses Experience of managing change effectively Desirable Experience of service management in clinical areas Management of budgets.
Skills Essential Good interpersonal skills with the ability to communicate concerns and issues in a diplomatic manner that does not offend or escalate Ability to convey instructions, ideas and opinions in a clear and concise manner Excellent organisational skills Excellent leadership and team membership skills Ability to develop plans and determine priority for delivery Ability to engage staff in service changes and quality improvements Desirable The ability to speak Welsh Knowledge Essential Knowledge of team working and people management Knowledge and understanding of improvement methodologies Desirable Knowledge of the principles of screening Personal attributes Essential Highly motivated and resourceful Commitment to team-working and respect and consideration for the skills of others Sensitive to the needs of patients/carers Ability to self-direct and self-motivate