Do you want to make a difference in the world and contribute to a sustainable future?We believe we can develop the technology and gain the know-how to make that difference, in tackling the climate challenge.It's a big responsibility, and we have committed to do it.
We have launched our ambition, MissionZero – enabling our customers to move towards zero emissions in mining and cement.We need your skills, curiosity, and drive for change to fulfill our goal.
Together, we enable our customers to produce the materials needed for a better future.Job Scope:We are currently seeking a Regional Field Service Manager to join the team in Welshpool.
Responsibilities typically include setting goals and objectives for team members for the achievement of operational results.
Problems faced may be difficult but typically are not complex.
Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholdersYour responsibilities:Plan, organized, and led the effective and efficient operations of the Service team and the placement of Service Technicians within the Regional allocated area, taking into account skill set, location, and hours worked;Ensure all tasks on-site or in the workshop are performed safely, adhering to Critical Risk Standards and demonstrating a commitment to working safely at all times;Conduct regular Toolbox Talks to communicate potential safety improvements, alerts, and review of incidents and their outcomes and actions;Ensure effective investigations of incidents and injuries and implement recommended corrective actions;Manage the selection of new/replacement Service Technicians – actively engaged in the selection process to ensure qualified applicants are selected who will contribute well to overall team performance.
Create a high level of team spirit and engagement by creating an open and trusting environment where teamwork and cooperation are valued and encouraged;Manage all client relationship issues that arise by maintaining a 'customer-centric' focus.
Provide solutions to customers' needs including; Liaise with customers and advising of planned dates for work, prioritizing workloads;Managing bookings of breakdowns, installations, and service visits with external stakeholders; Liaise with the customers by telephone and email to assist them with inquiries, quotations, and potential orders; Schedule regular client visits to develop and maintain a close relationship to understand customer issues with equipment downtime, reliability problems and approaches for improving lifecycle costs via preventative and productive maintenance; andContinuously include coaching as part of your leadership style and ensure the ongoing technical and professional development of direct reports.What you bring:Previous experience supervising a site service team within the mining sector and using an ERP system, preferably Epicor;Experience in a fabrication and manufacturing environment;Ability to read and understand engineering drawings;Demonstrated Industry and Product knowledge of mineral processing in the mining Sector;Excellent oral, written, and interpersonal communication skills to work with customers, contractors, and other personnel daily;Ability to plan and work effectively and efficiently with minimum supervision and set priorities for own personal goals; andUnrestricted Australian Working rights at the time of application.What we offer:Competitive remuneration package on offer.
Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.
Since 1882, FLSmidth has operated successfully within a global environment.
Development and training within a respected global OEM company.
Access to salary packaging options to allow you to maximize your after-tax income.
Employee Assistance Program for employees and immediate family.
Purchased annual leave options.
Paid Parental Leave Access to a recognition and benefits platform.
Involvement with community and charity initiatives.
Annual flu vaccination.