Spamedica wants to be recognised as one of the best healthcare brands in the UK.
Our Founder always wanted a 'family-feel' for the company and it feels that way, even though we're a pretty big family now!
Our vision and values of safety, integrity, kindness and transparency are embedded in our day to day care to ensure we deliver the best service possible.
All of SpaMedica's hospitals inspected by the CQC have been rated as 'Good' or ' Outstanding,' Patient Referrals Administrator The main purpose of the Referrals Co-ordinator role is to deliver a high level of service for our patients.
This includes ensuring all referrals are uploaded onto the systems and each patient is given an appointment.
The Referrals Co-ordinator will also forward plan to ensure the capacity of our appointment sessions are being fully utilised and clinic availability matches demand.
Benefits of our Patient Referrals Administrator role: Starting salary of £22,370 per annum (reviewed following probation).
30 days holiday (including bank holidays) Performance bonuses twice a year (up to 10%) Recommend a Friend Scheme (£350 reward for both) Free quarterly snacks, flu vaccinations, and DBS Access to exclusive discounts Continuous training and development Role and Responsibilities of our Patient Referrals Administrator Enter and upload patient referrals into the system.
Book and arrange pre-assessment/surgery appointments.
Ensure appointment sessions are fully utilised.
Deal with appointment amendments.
Ensure cases are seen within appropriate timeframes.
Upload PX SCR making sure guidelines are followed correctly.
Deal with patient enquires.
Work on multiple bespoke systems.
Work closely with referrers with some knowledge on referral pathways.
Gather data and information.
Experience Must Haves: Excellent listening and communication skills.
Excellent data entry and accuracy skills Ability to work over multiple systems and databases Ability to work as part of a team.
Ability to follow instruction.
Good telephone manner Customer service experience.
Strong organisational and planning skills.
Ability to work under pressure and meet deadlines.
Ability to adapt to changes within the business.
Good IT literacy (Knowledge of Microsoft Outlook, Excel and Word) Ability to follow the service protocols and the guidelines of a clinical service