Job summary Salary Available Upon Request25 to 30 hours a weekPlas Menai Health Centre have a vacancy for a part time Care Navigator.
Our Care Navigation roles are varied and interesting, all applicants should be self-motivated and dedicated to providing excellent customer service.
The successful candidate would be someone who enjoys working in a fast-paced environment who can provide compassion and support to our patients.
Excellent communication and team working skills are essential.
If you think this sounds like you, please apply.
Main duties of the job Process appointment requests for today/future appointments from patients by telephone via AccurxProcessing repeat prescription request in accordance with practice guidelinesDealing with patients queriesCompleting tasksCommunicating with Pharmacies and other outside agenciesLiaising with Drs/nurses were necessaryAnswer desk /phoneEmails - action/distributeRaise blood forms About us Our team ethos embraces comprehensive generalist care in the community.
We place great effort in making General Practice accessible again.
This includes using a digital platform (AccuRx) as a flexible interactive way of connecting patients and staff.
Our ethos also includes the community in strategic decision making.
We have a strong clinical team of 2 GP partners, 6 salaried GPs, alongside a varied Multidisciplinary team across both sites.
We are the only practice in North Wales to employ our own Physiotherapist and Physicians Associate to complement our expanding team.We embrace new ideas and concepts from creating multi-disciplinary teams to Digital Triage.
We have a strong team of clinicians and administration staff who care about General Practice within our community.We have weekly clinical meetings where all team members discuss what matters.
We are a teaching practice including medical, nursing and GP trainees We are an active research practice, with strong links to Bangor and Cardiff University, The University of Liverpool and Imperial College London, and opportunities to participate in research projects.
Job description Job responsibilities Process appointment requests for today/future appointments from patients by telephone via AccurxProcessing repeat prescription request in accordance with practice guidelinesDealing with enquiries, making new and follow-up appointments and generally advising patients on non-clinical mattersCommunicating with Pharmacies and other outside agenciesLiaising with Drs/Nurses were necessaryAmend and cancel patient appointments in line with practice appointments procedures Answering telephone calls, takingmessages, ensuring all are actioned / redirected / documentedResponding to requests or queries for support as they arise in an appropriate and timely mannerPhotocopyingTasks, Answer desk /phoneEmails - action/distributeRaise blood formsBe able to cover all reception positions as necessaryHave working knowledge of telephone systemTeam Work Person Specification Experience Essential Experience of dealing with highly confidential matters Knowledge of a range of administrative processes Desirable Experience of working in Primary Care Experience of working in a healthcare environment Qualifications Essential Good standard of education - GCSE Maths and English Grade C or equivalent Desirable Amspar Level 3 Skills and Knowledge Essential Ability to prioritise workload Excellent communication skills Able to function under pressure and meet deadlines Good knowledge of IT and Windows applications Ability to work alone or as a member of a team Friendly and efficient telephone manner Smart Personal Presentation