Job summary Receptionist - Outpatients Department Henley on Thames An opportunity has arisen for a part time keen hardworking receptionist at Townlands Memorial Hospital.
The post holder will be responsible for delivering an effective and efficient support service to the Outpatients department, to assist in the provision of quality patient care.
This will include welcoming patients and being the first point of contact for patients attending the hospital.
The role will involve checking the patient in, booking appointments and answering the telephone.
To communicate effectively with the multi-disciplinary team and the public, promoting good working relationships supporting in the day to day running of Outpatients.
The ideal candidate will have strong customer service skills and be willing to multi-task under challenging and busy conditions.
You will be required to work individually and also within a team.
Main duties of the job Greet patients when they arrive at the hosptial and direct to appropriate waiting area.Check patients in on GPAS .Deal with enquiries from patients, relatives, members of primary and secondary care team.Maintaining good communication with other departments.
About us Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton.
With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.Our values:Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Job description Job responsibilities For further details on the job role, please refer to the Job description and person specification attached.
Person Specification Edcuation, Qualification & Training Essential Excellent IT skills Secondary School education Desirable English GCSE or equivalent Experience Essential Ability to work to tight deadlines Previous team work Keeping Calm under pressure Excellent Customer Care Desirable Previous GPAS/EPR experience Experience of Medical Terminology Professional Skills Essential Good telephone manner Organisational skills Desirable Typing skills Interpersonal skills Essential Excellent interpersonal and communication skills Ability to use own initiative and make decisions Work as part of a team Ability to communicate with staff at all levels Additional Requirements Essential A flexible attitude to working practices Flexibility in working hours