- Part-time - Weekends availability is required - 5pm to 10pm - 20 hours contract Tasks Mission for Front of House Receptionist To ensure that each guest has a comfortable and enjoyable stay and that their needs are met in the best possible way – going above and beyond what is expected of us.
Outcomes To Ensure the security of the building and guests To actively detect guests' needs and resolve them To serve guests by any means of communication they require To ensure smooth check-in and check-out tasks To maintain updated records of bookings and payments in our Property Management System To deal with special requests from guests To respond to guests' complaints in a timely and professional manner and contact necessary staff to solve problems that arise To keep track of repeating issues and convey them to the Operations Manager or the housekeeping staff To oversee maintenance and repairs in individual rooms and common areas.
To place supply orders when necessary To set up restaurant for breakfast To prepare and serve healthy breakfast and afternoon tea To ensure all rooms are clean, tidy, and fully furnished to accommodate guests' need To liaise with housekeeping staff to ensure basic housekeeping duties are provided including replacing linens, changing and arranging the towels, emptying trash, restocking toilet supplies, cleaning toilets, vacuuming, dusting, sweeping and mopping tie floors, cleaning glass and windows, and rearranging the room after guests check out To ensure dirty linens are transported to correct area to be cleaned and to restocks areas with clean linens Requirements Competencies Listening skills Communication Proactivity Attention to detail Enthusiasm Organization and planning Sense of humour Friendly manner Recruitment Checks ID Card Proof of Address