Job Summary We are looking for a motivated and organized individual to join our team as a Receptionist & Junior HR Administrator at our care company.
This dual-role position is essential for ensuring a welcoming environment for visitors and residents' families while providing crucial HR administrative support to our team.
The ideal candidate will be compassionate, detail-oriented, and eager to develop their skills in both customer service and HR.
Key Responsibilities Reception Duties Front Desk Management : Greet visitors, residents' families, and staff warmly, managing all incoming calls, emails, and messages efficiently.
Visitor Management : Log all visitors and contractors accurately, ensuring compliance with health and safety regulations and infection control protocols.
Resident & Family Support : Offer assistance to families and visitors, providing updates on visitation protocols and regulatory requirements.
Emergency Response : Act as the first point of contact in emergencies, following safety protocols to ensure visitor and resident well-being.
HR Administrative Duties Administrative Support : Support the HR team with document preparation, filing, data entry, and responding to HR-related inquiries.
Recruitment Support : Assist with posting job openings, screening CVs, and scheduling interviews, helping to create a positive candidate experience.
Onboarding : Coordinate new hire onboarding by preparing welcome packets, collecting necessary documents, and scheduling initial training.
Employee Record Management : Maintain accurate employee records, ensuring compliance with data protection laws, such as GDPR.
Policy and Compliance : Help implement company policies and procedures, supporting audits and maintaining organized documentation.
Payroll & Benefits : Assist with payroll data entry, attendance tracking, and benefits enrollment records, addressing basic payroll questions.
General Office Support Training and Development : Coordinate training sessions, track completion records, and manage feedback surveys.
Office Maintenance : Maintain a tidy and welcoming reception and office area, restocking supplies and supporting company events as needed.
Skills and Qualifications Experience : Previous experience in a customer service or administrative role is desirable.
This is an entry level position so anyone is welcome to apply.
Interpersonal Skills : Friendly, compassionate, and professional demeanor, with strong communication skills for interacting with families, staff, and candidates.
Attention to Detail : Strong organizational abilities, with accuracy in record-keeping and compliance-related tasks.
Technical Skills : Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and google workspace.
Familiarity with HR software is a plus.
Confidentiality : Ability to handle sensitive information with discretion and comply with GDPR and other data protection standards.
Time Management : Capable of prioritizing tasks efficiently and managing multiple responsibilities.
Benefits Competitive salary and benefits Opportunity for growth in HR and administration within a supportive environment Professional development and training to enhance skills A meaningful role contributing to the well-being of residents and their families