Receptionist

Job summary The Mid Yorkshire Teaching NHS Trust has an exciting opportunity for a receptionist to join our busy Emergency Departments on a 30 hour part time contract.We are looking for an enthusiastic and motivated individual to join our reception team, working a 24/7 roster within our A&E Departments at Pinderfields and Dewsbury Hospitals and our Urgent Treatment Centre based at Pontefract Hospital.The post holder will be part of a team delivering outstanding administrative support to our clinical teams and The Yorkshire Ambulance Service while providing excellent customer service to our patients and visitors.The successful applicant will have excellent communication skills and be able to work autonomously across our busy A&E departments.
The post holder will maintain a professional, can-do attitude and be able to multi-task while also showing an awareness of patient confidentiality and data protection and demonstrate a good standard of written/verbal and analytical communication skills.Here at The Mid Yorkshire Teaching Trust we are committed to providing a high quality service and encourage personal professional development and further training.Please note that this role isnot on the Home Office list of occupations eligible for sponsorship under theSkilled Worker route Main duties of the job The post holder will provide a warm welcome to all patients and visitors who are in contact with the department.
This may be face to face or via telephone, promoting effective, clear and concise customer-focused communication.To assist with the confidential management of all types of patient records, working with our clinical teams with any queries.Use appropriate IT systems to book patients into department and ensure confidentiality and data protection remains priority.Make appointments as required for patients needing follow up in ED and outpatient clinics and ensuring all patient notes are scanned and filed appropriately provided by our clinical teams.Deal with enquires regarding the whereabouts of patients and where necessary giving reasons for any delays in the department.
About us We are an acute trust caring for over half a million people in Wakefield and Kirklees.
Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield).
We prioritise our people and values so we can deliver the best possible care to patients.
Our team is friendly, passionate, and innovative, always seeking better ways to work.We support work-life balance and foster a diverse, inclusive environment where everyone belongs.
Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion.
We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.Application guidance: We understand that more applicants are using AI technology to help with their applications.
While these tools can be useful, they cannot fully capture your skills, knowledge, and experience.
Its important that you personalise your application.
Relying solely on AI is not recommended, as it may reduce your chances of success.
Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
Job description Job responsibilities Key Responsibilities To provide a warm welcome to all patients and relatives who are in contact with the department.
Promote effective customer-focused communication with patients and service users by both telephone and face to face.
To assist with the confidential management of all types of patient records.
Search for patients on the appropriate IT systems ensuring search procedures are followed and register patients if no previous record exists.
Check for special case indicators on the national data base and add appropriately on to patient records.
Ensure all relevant information is obtained to enable accurate data entry supporting the Trusts Policies.
All information should be accurately recorded with particular regard to ensuring no duplicate patient registrations are made.
Produce ED Clinic attendance lists, prepare the relevant documentation, receive patients arriving for ED clinics and discharge the ED clinics.
Make appointments as required for patients needing follow up in ED and outpatient clinics.
Ensure completed ED patient notes are scanned accurately and filed appropriately.
Receive, sort and distribute post delivered to the department.
Ensure relevant procedures are followed in the event of system down times.
Deal with enquires regarding the whereabouts of patients and where necessary giving reasons for any delays in the department.
To liaise with ambulance personnel and relatives to ensure you capture and input all appropriate information.
Outside core working hours or in the absence of the Administration and Performance Manager and Emergency Department Supervisor, if members of staff ring in at short notice because they are unable to cover their shift, telephone other members of staff to attempt to find cover.
If unable to do so contact Clinical Site Manager/ Night Matron.
The post holder will give relevant assistance and training as and when required to support all colleagues.
To support the development and implementation of new policies and procedures within the department.
Be familiar with the Major Incident Procedures, with particular regard to setting up the ED reception desk and documentation in the event of a major incident being called.
Be prepared to be called in at short notice in the event of a major incident.
Person Specification Qualifications Essential Good general education to include English and Maths or equivalent.
Desirable IT GCSE or equivalent.
NVQ level 2 qualification in related subject.
Skills and Abilities Essential Develop and maintain positive working relationships.
Work with demanding workloads and prioritise tasks.
Demonstrate effective and clear written/verbal and telephone communication skills.
Ability to work flexibly, quickly and accurately.
Desirable Good communication and positive contributions to previous employment Customer service skills Keyboard skills.
Other Essential Ability to satisfy Occupational Health screening.
Adaptable and flexible according to the demands of the service.
Demonstrate Trusts Values and Behaviours.
Understanding of need to maintain confidentiality.
Has access to a vehicle due to unsocial shift patterns.
Experience Essential Experience of good customer or patient care.
Experience of working on IT systems.
Desirable Experience with NHS software systems such as Symphony and PAS.
Experience using Microsoft Packages.
Previous experience in an administrative role.
Experience of working within a related area.
Experience of working with confidential material.
Experience of unsocial shift patterns.
Knowledge and Awareness Essential Knowledge of basic PC systems.
Awareness of own limitations.
Knowledge of confidentiality.
Desirable Awareness of Health & Safety issues.
Awareness of Safeguarding in both adults and children.