Job summary Thornaby & Barwick Medical Group are seeking a full time receptionist to join our busy team.
The role is full time, work pattern to be determined.
As a receptionist at TBMG, you will be the first person our patients meet, so we are looking for someone who is friendly, reliable and hardworking.
You must be caring and empathetic whilst maintaining our Practices excellent is a responsible role in a sometimes very challenging environment, but we are a supportive team who strive to provide the best service for our patients.
If you are a good communicator, multitasker and a great team player, we would love to hear from you.
Main duties of the job The successful candidate will be approachable and organised, with a can do role includes the need to be empathetic and efficient in all manners of communication, as you will be required to deal with patients and visitors both over the phone and in can be a number of time sensitive tasks on you at once in this role, so being organised, methodical and computer literate is candidate should be punctual and able to work well in a team, as well as autonomously with designated previous experience of working in a GP Practice or the NHS would be preferred, although training will be provided.
As we are a two site practice, you will be required to work at both sites and you must be flexible to support with overtime when required.
About us Thornaby and Barwick Medical Group is a two site GP Practice taking care of the population in the Thornaby and Ingleby Barwick have a practice population of around 21, are an experienced training practice with 7 GP partners, supported by our wonderful nursing team and resilient reception and admin teams.We also work as part of BYTES Primary Care Network, which is made up of 4 GP practices working in partnership.
Job description Job responsibilities MAIN DUTIES: Tomaintain excellent levels of confidentiality both inside and out of thePracticeTobe empathetic, pleasant and efficient in all communication with patientscontacting the surgery either in person or by telephone.Openand close the surgery / reception area.
Ensurethe Reception area is tidy, and that clinical rooms are tidy and appropriatelystocked.
Toundertake any training or development suitable to the postMust be flexible in your approach to provide cover during periods of holidays andsickness, often at short noticeTelephone Duties: Makeappropriate appointments with doctors, nurses or other members of the primaryhealth care team.
Organiserequests for home visits Makeambulance bookings Takeand pass on messages accurately and in a timely mannerAppropriatelypass on enquiries from patients, other surgeries, hospitals, North East and Cumbria ICB, NHS England, outside agencies etc.
DeskDuties: Check-inpatients attending for appointments and direct them to the appropriate doctor,nurse etc when required.
Makeappointments with doctors, nurses, other members of the primary health careteam.
Signpostingpatients to more appropriate heath measures should they not require anappointment with the practiceManagepatient enquiries, giving non-medical advice where appropriate.
Adviseand register new patients, ensuring correct registration procedure is followed.
Receivelaboratory specimens from patients and complete all the necessary forms.
Advisepatients on the leaving and collection of medical and/or insurance forms andcollect fees where required.
Beaware of non-NHS services for which charges are made and inform patientsrequesting such services.
Ensurethat the necessary forms are completed for recording treatment provided temporary resident, emergency treatment, maternity medical services etcAdministration:Processingtest results and documents received electronically.
Filingof letters, test results etc.
in patients notes.
Collection,inputting and extraction of data on the computer system in methodical andcareful manner.
Photocopying Preparationand posting of outgoing mail.
Extractionand re-filing of patient notes if required.
This job description is notcomprehensive and the post holder will be expected to undertake any dutiesdelegated by the Practice Manager, Deputy Practice Manager, Reception Manager or Partners.
Person Specification Experience Essential Experience of working in a patient / customer facing role Experience of administrative duties Desirable Experience working in a GP Practice or NHS organisation Use of SystmOne Competent in the use of office and outlook Qualifications Essential GCSE grade A - C ( or equivalent) in English and Maths Experience of using Microsoft applications and other Windows based software Desirable Experience of SystmOne Experience of customer service NVQ level 2 in Health and Social Care Receptionist qualification Personal Qualities Essential Polite and confident Flexible and cooperative Motivated High levels of integrity Sensitive and empathetic in distressing situations Ability to remain calm in stressful situations Ability to work under pressure Skills Essential Excellent communication skills (written and oral) Clear, polite telephone manner Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure