Job summary We have an exciting opportunity for a part time medical receptionist to join our welcoming, friendly and supportive team.We are seeking a committed and hardworking individual, who has a genuine interest in working with patients and who enjoys contributing to the delivery of high-quality health care.
Main duties of the job To project a positive and friendly welcome and service to patients and other visitors, either in person or via the telephone.To assist and direct patients in accessing the most appropriate service or healthcare professional in a polite, efficient and helpful way.Please see job description for a more detailed list.
About us Norwood Surgery is a high performing and successful GP Practice with a welcoming and supportive approach to both staff and patients alike.The practice currently consists of 5 partners, 3salaried GPs, 1 ANP, 2 nurses, a phlebotomist and an admin/reception team caring for a listsize of 10,000 patients.
We take great pride in serving the diverse needs of the community.
Job description Job responsibilities RECEPTION DUTIES Understand and maintain confidentialityat all timesAnswer the telephone as priority anddeal with appropriately.Make appointments with GPs and Nurses, asking appropriate questions to ensure appropriate appointment length and timeis offered.Receive incoming calls, deal withpatients' general queries at reception desk, record messages for GPs and NursesPrepare repeat prescriptions using thecomputer.Pass on unresolved queries to acolleague when leaving at lunchtime or eveningEnsure Paers (Check-In system) is setup for the surgeryEnsure that the surgery is prepared asper room rota for the use of doctors, practice nurses and other visitingprofessionals.Have knowledge of all office proceduresand fulfil any of these duties when requiredDeal with Temporary RegistrationFollow up queries from patients regardingresult of diagnostic tests, x-rays and smear tests.Book emergency ambulance at GP request.Collect non NHS fees, record andproduce receipt for patient/carer.Follow protocol for preparation of acute and repeat prescriptionsLock and unlock premises and set(un-set) alarm systemAwareness of Health and Safety of selfand others Person Specification Qualifications Essential GCSE English and Maths (C and above) Skills Essential Excellent communication and interpersonal skills Good time management Prioritisation of tasks Desirable Knowledge of medical terminology Knowledge of GP clinical computer systems Personal Qualities Essential Honest and loyal Trustworthy Professional and discrete Works well under pressure Can resolve conflicts Calm Organised Hard working Sense of humour Punctual Flexible Experience Essential Experience of working in a customer facing environment Experience of working as part of a team and able to promote team spirit Experience of working with the general public Desirable Previous experience of working in GP surgery preferable.
Knowledge of Emis Web