Join our team of receptionists providing a warm and efficient first point of contact with all visitors of the hotel, including at the front desk face-to-face, via telephone and written communication providing the excellent customer service we have become known for.
Role of the Receptionist: · Providing professional and friendly service to our customers, ensuring the standards of customer care, friendliness and politeness are met · Answering telephone and enquiries at the front desk.
· Checking guests in and out · Dealing with customer enquiries and referring to relevant department · Taking reservations, calculating room rates and putting reservations into our systems · Dealing with amendments and cancellations · Handling customer complaints · Preparing reservation confirmation letters and dealing with reservation queries · Daily banking · Co-ordinating guests' requests with other departments Experience / Skills of the Receptionist: · Friendly and professional manner · Clearly spoken and good telephone manner · Exceptional communication skills both verbally and written · Excellent customer service skills · A high standard of personal presentation and professionalism · Experience as a receptionist in a 3-star hotel or above is desirable.
· Excellent attention to detail · Basic computer literacy including the use of Microsoft Outlook, Word, and Excel · The ability to be calm and well organised, even when working under pressure · Have the ability to pick up new systems quickly (full training given) Working Hours: Full-time 40 hours per week, working 5 days out of 7 (including evenings and weekends).
Location: Blakeney, Norfolk Contract type: Permanent Benefits: Working in a beautiful quayside location with a great team + 28 days annual leave, pension scheme, development opportunities and other staff perks.