Job summary We are looking for a Receptionist to join our friendly team for 25 hours per week.Previous experience in a similar role would be an advantage but not essential as full training will be given.
Main duties of the job The main purposeof the post is to ensure thatall first point of call contacts with the Practice, whether bytelephone, online or in person, be handled efficiently, effectively and courteously.
About us Our aim is for our patients to be dealt with by the right person at theright time, appropriate to their needs.
Serving 9,000 patients in urban/suburban area.
Spacious premiseswith ample staff parking.
Our large and friendly team currently includes 2 GP partners, 2 salaried GPs, 3 Advanced Clinical Practitioners, a highly skilled nursing team, Practice Manager, Assistant Practice Manager and a large team of administrative and reception staff.
We are part of an active PCN and GP Federation, South Lincoln Healthcare: This includes: the HomeHealth dedicated care home team led by ANPs and access to a whole range of other specific roles to include clinical pharmacists; a Therapy team including OTs; Social Prescriber; Health and Wellbeing coach; Admission and Discharge Care Coordinator and Musculoskeletal Practitioner Service.CQC Good in all areas, high QOF achievement, SystmOne clinical system, AskMyGP online triage system.The Area: Good quality of life: vibrantuniversity town, new medical school, historic city centre, countryside on yourdoorstep, low cost of living, affordable housing, low crime rate, very goodlocal schools.
Job description Job responsibilities Job Responsibilities:- Opening premises when required, as per the Opening Up Procedure.
Closing premises when required, as per the Closing Down Procedure.
Receiving patients on arrival, answering general enquiries, explaining Practice procedures, making new and follow-up appointments, dealing with other visitors and deliveries, ensuring safe handling of medical equipment and consumables.
Operate the electronic and paper repeat prescription system, within the specified timeframe of a maximum of 72 hours.
Take and pass on accurate messages to include time, date, name and contact details of caller, reason for call and name of message taker.
Perform additional daily tasks to include but not limited to: filing; reception work tray; tidying of waiting room and removal of old magazines; tidying the entrance/front of the building and actioning tasks received via the clinical system.
Perform additional monthly tasks to include but not limited to: cleaning waiting room toys and computer keyboards; ensure waiting room notice boards are tidy and up to date; review lost property box; check prescription and letters boxes for uncollected items.
Ensure Consulting Rooms and Reception are kept tidy and adequately stocked with stationery and routine documentation, ready for the following working day.
Ensure that outgoing post has been prepared and sent on a daily basis.
Making tea and coffee for the Doctors To perform any other duties as required, commensurate with the post, for which the post holder has the necessary experience and/or training.
Person Specification Experience Essential Previous IT experience, in particular Microsoft Office.
Previous experience within a front facing role.
Desirable Previously worked in the NHS.
Experience in the use of SystmOne Clinical System.
Knowledge & Skills Essential Recognises issues of a confidential nature Works accurately and with attention to detail.
Maintains strict confidentiality at all times.
Effective Communication Skills:- Good listener, able to check understanding and give clear, precise instructions or advice Confident and clear in face to face and telephone discussions Familiar in use of telephone, photocopiers and similar office equipment.
Ability to exercise sound judgement and common sense Helpful and friendly nature Self reliant Resourceful Flexible, willing to learn new tasks Desirable Understanding of working structure of NHS