Job summary An opportunity has arisen for a motivated, organised and enthusiasticindividual to work as a Receptionist/Administrator in our Adult CommunityMental Health Service in Widemarsh Street, Hereford.
This is a permanentcontract for hours per week.
You will be part of our administrative team,working in this friendly office alongside Team Secretaries and MedicalSecretaries offering support to our Neighbourhood Mental Health Teams.
Join our team; we pride ourselves inproviding outstanding care to patients across Herefordshire and Worcestershire.We will provide you with resources to develop and progress a long-term careeras well as flexibility, continual professional development and a wide range ofwellbeing support.
If you would like to discuss informally if this is the rightrole for you, get in touch with the Recruiting Manager, details of which can befound on the top right-hand side of the advert.Please note the Trust will not provide sponsorship to work for this role, to apply you must have current right to work in the UK status.
Main duties of the job As part of our team you will undertake a full range ofreception, clerical and administrative responsibilities.
You will providean efficient, welcoming and helpful reception service and will ensure thatpatient confidentiality is observed at all times.
You will be expected todemonstrate an efficient and pleasant telephone manner when dealing withpatients, staff and clinician enquiries and will take accurate details andrecord information within the patient record on the Trust database.
You willtake responsibility for dealing with incoming and outgoing post.
Goodcommunication skills are essential as you will need to liaise directly withpatients, clinicians and other staff.
About us At Herefordshire and Worcestershire Health and Care NHS Trust,we are working together to deliver outstanding care.
We run community hospitalsand community health services across Worcestershire and provide mental healthand learning disability services across both Herefordshire and Worcestershire.Our people (all 4500+ of them) provide services for people ofall ages, experiencing both physical and/or mental health conditions from over100 sites.We will support you to thrive; offer flexibleworking options for a great work-life balance, help you fulfil your ambitions,and empower you to make positive changes within your team or service.
We valuediversity and encourage applications from people of all backgrounds, cultures,and ethnicities.What we offer;27 days leave plus bank holidays, increasing up to33 days with long serviceGenerous NHS pension and enhanced pay when you workunsocial hoursFlexible and agile working opportunitiesGreat maternity, paternity, and adoption supportWide range of supportive staff networksHealth and wellbeing opportunitiesIf you would like to know more, please visit ourwebsite.Sharingyour data - As a data controller we may sometimes need to process your data topursue our legitimate business interests, for example to request a survey fromyou (optional), to support the Trusts understanding of where you gainedinterest in working for the Trust.
Job description Job responsibilities For full details of the duties and criteriafor the role please refer to the job description and person specificationattached.
Person Specification Experience Essential Recent, relevant experience in an Administrative /Secretarial / Reception / Customer Service Role Desirable Previous relevant NHS administrative experience Knowledge Essential Knowledge of office procedures Computer literate and a good working knowledge of Microsoft Office; Outlook, Word, Excel Additional Criteria Essential Ability to meet the travel requirements of the role Qualifications Essential Educated to academic Level 2 ( GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject Or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Skills and Abilities Essential Ability to use own initiative Ability to prioritise workload and work effectively and efficiently unsupervised Excellent communication skills and ability to liaise with patients and colleagues at different levels Ability to be polite but firm when dealing with difficult, impatient or upset people