Receptionist

Job summary Receive, assist and directpatients in accessing the appropriate service or healthcare professional in acourteous, efficient and effective way.Provide general assistanceto the practice team and project a positive and friendly image to patients andother visitors, either in person or via the telephone Main duties of the job Ensure an effectiveand efficient service is provided to patients and any other visitors to thePracticeDeal with allgeneral enquiries, explain procedures and make new and follow-up appointments.Using your own judgment and communication skills ensure that patients with noprior appointment who need urgent consultation are triaged and assessed by theDuty Team..Explain Practicearrangements and formal requirements to new patients and those seeking temporarycover and ensure procedures are completed.Receive and maketelephone calls as required.
Divert calls and take messages, ensuring accuracyof detail and prompt appropriate delivery.Enter requests forhome visits on to the electronics system, ensuring careful recording of all relevantdetails and where necessary refer to the Duty Team.Advise patients ofrelevant charges for private (non General Medical Services) services, acceptpayment and issue receipts for same.Enter patientinformation on to the computer as required.
About us Todeliver a high quality of healthcare which is patient centred and promotes anappropriate level of continuity with resources available.Wewill encourage an environment of mutual respect, trust and support and create aculture of optimism and positivity.
Job description Job responsibilities Allstaff at Birbeck Medical Group have a duty to conform to the following:Equality, Diversity & InclusionA good attitude and positive action towardsED&I creates and environment where all individuals are able to achievetheir full potential.
Creating such an environment is important for threereasons: it improves operational effectiveness, it is morally the right thingto do, and it is required by law.Patients and their families have the right to betreated fairly and be routinely involved in decisions about their treatment andcare.
They can expect to be treated with dignity and respect and will not bediscriminated against on any grounds including age, disability, genderreassignment, marriage and civil partnership, pregnancy and maternity, race,religion or belief, sex or sexual orientation.
Patients have a responsibilityto treat other patients and our staff with dignity and respect.Staff have the right to be treated fairly inrecruitment and career progression.
Staff can expect to work in an environmentwhere diversity is valued and equality of opportunity is promoted.
Staff willnot be discriminated against on any grounds including age, disability, genderreassignment, marriage and civil partnership, pregnancy and maternity, race,religion or belief, sex or sexual orientation.
Staff have a responsibility toensure that you treat our patients and their colleagues with dignity andrespect.Safety, Health,Environment and Fire (SHEF)This practice is committed to supporting andpromoting opportunities to for staff to maintain their health, well-being andsafety.
You have a duty to take reasonable care of health and safety at workfor you, your team and others, and to cooperate with employers to ensurecompliance with health and safety requirements.
All personnel are to complywith the Health and Safety at Work Act 1974, Environmental Protection Act 1990,Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and otherstatutory legislation.ConfidentialityThispractice is committed to maintaining an outstanding confidential service.Patients entrust and permit us to collect and retain sensitive informationrelating to their health and other matters, pertaining to their care.
They doso in confidence and have a right to expect all staff will respect theirprivacy and maintain confidentiality at all times.
It is essential that if, thelegal requirements are to be met and the trust of our patients is to beretained that all staff protect patient information and provide a confidentialservice.Quality & Continuous Improvement (CI)Topreserve and improve the quality of our output, all personnel are required tothink not only of what they do, but how they achieve it.
By continuallyre-examining our processes, we will be able to develop and improve the overalleffectiveness of the way we work.
The responsibility for this rests witheveryone working within the practice to look for opportunities to improvequality and share good practice.Thispractice continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision.
Wepromote a culture of continuous improvement, where everyone counts and staffare permitted to make suggestions and contributions to improve our servicedelivery and enhance patient care.Learning and DevelopmentTheeffective use of training and development is fundamental in ensuring that allstaff are equipped with the appropriate skills, knowledge, attitude andcompetences to perform their role.
All staff will be required to partake andcomplete mandatory training as directed by the training coordinator, as well asparticipating in the practice training programme.
Staff will also be permitted (subject toapproval) to undertake external training courses which will enhance theirknowledge and skills, progress their career and ultimately, enable them toimprove processes and service delivery.Collaborative WorkingAllstaff are to recognise the significance of collaborative working.
Teamwork isessential in multidisciplinary environments.
Effective communication isessential and all staff must ensure they communicate in a manner which enablesthe sharing of information in an appropriate manner.Service DeliveryStaffat Birbeck Medical Group must adhere to the information contained with practicepolicies and regional directives, ensuring protocols are adhered to at alltimes.
Staff will be given detailed information during the induction processregarding policy and procedure.
SecurityThesecurity of the practice is the responsibility of all personnel.
Staff mustensure they remain vigilant at all times and report any suspicious activityimmediately to their line manager.
Under no circumstances are staff to sharethe codes for the door locks to anyone and are to ensure that restricted areasremain effectively secured.Professional ConductAtBirbeck Medical Group, staff are required to dress appropriately for theirrole.
Administrative staff will be provided with a uniform whilst clinicalstaff must dress in accordance with their role.LeaveAllpersonnel are entitled to take leave.
Managers are to ensure all of their staffare afforded the opportunity to take all days leave each year.
Person Specification Communication Essential Good interpersonal and communication skills.
Qualifications Essential Educated to GCSE level.
Desirable GCSE Math and English grade C or above.
Experience Desirable Experience of working in a GP practice or customer facing role.