Job summary Angel Hill Surgery in Bury St Edmunds has an exciting opportunity for a receptionist to join our team on a part-time basis, for 19 hours per week.
In this essential front-line role at the practice, you will help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community.
Main duties of the job Receiving patients at the reception desk and answering calls.
Booking appointments, registering patients and entering details onto the system.
Signposting patients and other health professionals appropriately.
Recording requests for home visits and printing patient summaries.
Ensuringwaiting rooms are kept tidy after each surgery and ensure notice boards are kept in-date with information.
Amending patientdetails such as change of address, to ensure they remain accurate.
Advising patients of results as provided by the doctor.
Ensuring all patients records are dispatched appropriately andfiling.
Daily reception administration tasks.
Unlocking and locking up of the premises.
About us Angel Hill Surgery, situated in Bury St Edmunds, is a well established and friendly practice in the centre of the Suffolk market town.
Our team recognises the importance of good work-life balance.
We have multiple social events annually and meet daily for coffee, as part of our commitment to well-being.
To assist in the well-being of staff, the surgery purchases a well-being and support service package for any member of staff to contact 24/7.
We offer the NHS pension scheme which is a defined benefits scheme - 20% employer contribution.
About us: 14,000+ patients.
10 minute appointments.
Part dispensing SystmOne practice.
High QOF achiever & rated good at a recent CQC inspection.
We hold a weekly education programme and, in addition, have half-day regional 'shut down' education events, around six times a year.
There is opportunity for additional extended access weekend work if desired.
Highly respected training practice.
A member of the Bury St Edmunds Primary Care Network with staff assigned to the practice.
The local Bury St Edmunds Park Run practice.
We pride ourselves on being a friendly and happy place to work and welcome informal visits and enquiries.
Job description Job responsibilities Ifyou would like to find out more information about this role, please see theattached job specification.
Person Specification Experience Essential Excellent communication skills, with a clear and polite telephone manner.
Experience of working with the general public, being sensitive and empathic in distressing situations.
Confidence to work as part of a team and ability to "think on your feet".
Strong IT and administration skills.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Desirable Previous medical or healthcare receptionist experience is desirable.