Receptionist, Blakeney Surgery

Job summary Blakeney Surgery, Forest of Dean [part of G DOC LTD]Part-time Receptionist (Fridays 07:45-18:00)We are looking for an enthusiastic and motivated receptionist to join our reception team in a friendly, forward thinkingpractice.
Candidates will need to becomputer literate with excellent communication skills, passionate about workingin the NHS and helping to support the local community Main duties of the job The applicant will be required to offer general support to the practice team and patients, with a friendly and welcoming image.Duties will include assisting patients with queries, booking appointments, signposting to other services where appropriate, contacting patients where required, and admin tasks such as coding letters and summarising of records.You will be required to be immunisedin compliance with Green Book and NHS recommendations for your role(unless medically exempt), including immunisations against Covid (link attached) About us Blakeney Surgery is a small, friendly practice within the Forest of Dean.
With a list size of approximately 3250 patients.
We are part of G DOC LTD.G DOC LTD is owned by all the GP Practices in Gloucestershire; thePractices are our shareholders.We operate on a not-for-profit basis: any profits are redistributed intoprimary care in Gloucestershire.We are a limited company run by a Board of Directors, most of whom are experiencedlocal GPs.We run a number of GP practices, as well as some other services for thewhole county.In Gloucester we run 9,500 patients at Gloucester Health Access Centre/MatsonLane (9,500 patients) and Partners inHealth (12,400).In the Forest of Dean, we run two practices, both of which aredispensing: Lydney (8,300 patients), and Blakeney (3,250 patients).Our countywide services include:The Enhanced Access Service, which provides GP appointments inGloucester and Cheltenham at weekends.The Covid Virtual Ward: we monitor oxygen readings from people diagnosedwith Covid, to ensure that they get help if their oxygen levels start to fall.So far, we have cared for over 2000 patients.Over 17,000 primary care appointments each year at Gloucester HealthAccess Centre for patients who may need to be seen the same day when their ownpractice is already full, or who do not have a registered GP.
GHAC is open8am-8pm, 365 days a year.
Job description Job responsibilities The purpose of the role is to: Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agenciesDuties and Responsibilities:The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list.
Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving Practice workload and staffing levels: Opening up of the Practice premises and maintaining security in accordance with Practice protocols Maintaining and monitoring the Practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Actioning tasks utilising the clinical system Filing and retrieving paperwork Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures Assisting in the coding of incoming clinical letters, discharge summaries Summarising new patient records, coding as appropriate Filing/ Retrieving Lloyd George records for clinical staff and after summarising.
Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers.
They may also have access to information relating to the Practice as a business organisation.
All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety:The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity:The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality:The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication:The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services:The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audits, where appropriate Person Specification Qualifications Essential Good standard of general education Desirable GCSE Mathematics Grade C / 5 or above GCSE English Grade C / 5 or above AMSPAR Receptionist Certificate NVQ in Customer Care CLAIT Qualification Skills Essential Excellent communication skills IT skills Clear, polite telephone manner Time management, and ability to work to deadlines Problem solving skills Interpersonal skills Experience Essential Experience of working with the general public Desirable Experience of reception work Experience working within General Practice Experience of administration work