Job summary We have a vacancy for a part time receptionist/administratorfor 3 shifts per week (18 hours), plus cover shifts to cover for annual leaveand sickness within the team.
This is a busy, varied role and requires anindividual with previous receptionist and/or administrator experience and withstrong time management and organisational skills.
Main duties of the job -Maintain and monitor the surgery's appointment systemProcess telephone and electronic requests for appointmentsAnswer incoming calls, transfer calls and manage patients' requests appropriatelySignpost patients to the relevant serviceInput data into the clinical system accurately and in good time About us We are a GP practice with two sites.
The Chiltern Surgery in Watlington and The Brook Surgery in Chalgrove.
The practice team work in an environment that is welcoming, caring and accessible for all patients and strive to provide effective, efficient and safe healthcare services for patients.
Job description Job responsibilities Primary responsibilities include:-Maintain and monitor the practice appointment system-Process telephone and electronic requests for appointments-Manage incoming calls and deal with patient requests appropriately-Signpost patients to the relevant service-A range of administrative duties including scanning and uploading information to the clinical system Person Specification Experience Essential Receptionist experience Administrator experience Experience of working with the general public Experience of working in a busy, time pressured environment Desirable Experience of the NHS Experience of working in a healthcare setting Qualifications Essential GCSE Maths and English, grade C or above - or an equivalent qualification Skills Essential Strong IT skills Strong communication skills - written and oral Clear, polite telephone manner Good customer service skills Strong time management and organisational skills