Job summary Aitune Medical Practice is part of Erewash Health Partnership (EHP).
We are a well established partnership with 2 partners and 4 salaried GPs in the community of Long Eaton.
We are a well-established surgery with just under 9000 patients with a GOOD CQC rating.Why not come for a visit, meet the staff and see what happens behind the doors of a doctors surgery.For further information use the contact details in the advert.
Main duties of the job PART TIMEMonday - 07:45 - 18:30Tuesday - 12:00 - 17:00Friday - 07:45 - 17:00To undertake all aspects of the receptionist role, including dealing with patient enquiries, both in person, on the telephone and using other media platform eg Accurx, handling patient information, processing prescriptions and dealing with general enquiries.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephoneSee the job description for full details of the role.
About us We are an established well respected surgery in Long Eaton.Our clinical team are supportive and keen with a Lead GP and Lead Nurse in position ensuring that our patients receive the best care there is.
Our administrative team are experienced and understand the importance of appropriate signposting.
We work as a team, supporting one another.We learn from our mistakes, significant events are discussed, complaints are taken seriously and improvements identified and implemented.
Audit is an important part of what we do, this helps to inform and shape our service improvements, having a no-blame culture.What we are looking for is the right person to come and join the family.
Job description Job responsibilities Toundertake all aspects of the receptionist role, including dealing with patientenquiries, both in person, on the telephone and using other media platform egAccurx, handling patient information, processing prescriptions and dealing withgeneral enquiries.
Providegeneral assistance to the practice team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephone Receive,assist, and direct patients and visitors in accessing the appropriate service orhealthcare professional politely, courteously, and efficiently.
Dealwith all general enquiries, either in person or via the telephone, explainprocedures and make new and follow-up appointments in a positive and friendlymanner.
Usingyour own judgement and communication skills ensure that patients with no priorappointment but who need an urgent consultation are offered the appointmentroute to a consultation, and are seen in a logical and non-disruptive manner Signpostpatients to the most suitable health care provider if an appointment at thesurgery is not necessary.
ExplainPractice arrangements and formal requirements to new patients and those seekingtemporary cover and ensure procedures are completed.
Receiveand make telephone calls as required using electronic telephony systems.
Divertcalls and take messages, ensuring accuracy of detail and prompt appropriatedelivery using tasks.
Actionrepeat prescription requests via any medium and ensure that they are ready forcollection by the patient within 48 hours.
Advisepatients of relevant charges for private (non-General Medical Council)services, accept payment and issue receipts for same.
ProvideBP machines and update log, taking deposits when providing machine.
Update logand return deposits on machine being brought back.
Updateand enter patient information on to the computer adhering to InformationGovernance and Data Protection policy Makingsure the reception area is left tidy and ready for use by incoming colleagues,together with information about any unsolved or urgent matters Ensure that thecall board is operational on a daily basis.
Ensurethat all patient information displayed is current and in clean order adheringto IPC Policy Whenlast to leave at the end of the day, ensure that the last doctor on duty has nofurther requirements Ensurethat all new patients are registered on to the computer system properly andaccurately.
Ensure that new registrations forms are completed accurately andpassed to workflow for scanning.
Ensurethat MED3s are provided to patients in a timely manner.
AttendPractice and Reception meetings as requested.
Makesure all mandatory training is completed required for the role.
Toensure that any outstanding health requirements on 'home screens' are offeredto patients when calling in or presenting at the front desk.
Ensure an effective and efficient receptionservice is provided to patients and any other visitors to the practice.
Enter requests for home visits into rota and onthe computer, ensuring careful recording of all relevant details and wherenecessary refer to Duty Doctor.
Booking interpreters as required.
Registeringpatients on the on-line system and dealing with on-line prescriptions.
Takingover the counter monies from patients and issuing receipts Openup premises at the start of the day when first to arrive, and make allnecessary preparations to receive patients ie.
Ensure all PCs are switched onand are working, ensure the call board is switched on and working Undertake any other additional duties appropriate to the post Person Specification Skills and Attributes Essential Good written and communication skills Good team working Good interpersonal skills Ability to be empathetic Attention to detail Flexible Keyboard skills Well mannered and well presented Patient, tolerant, tactful, and discreet Enthusiastic, honest, and reliable Self-motivated Demonstrates initiative Ability to prioritise tasks Ability to follow Standard Operating Procedures and instruction Ables to tolerate stress and self-manage appropriately Be non-judgemental towards patients and colleagues Experience Essential Previous experience of working with the public in a frontline role Previous experience of customer care Understanding of confidentiality Desirable Previous experience of working in primary care Special Requirements Essential Willingness to take responsibility for maintaining confidentiality of information held by the practice DBS standard clearance Commitment to personal and professional development Qualifications Essential Maths GCSE or equivalent English GCSE or equivalent Desirable Qualified to NVQ2 in Customer Care