Job summary Would you like to use your skills to help make a difference to our patients?If so, we are looking for a receptionist/administrator to join our team and work in our oncology and haematology outpatients and Woolverstone day unit at Ipswich Hospital.You will join an existing, supportive and established team of receptionists/administrators.
This post is part time hours per week and will be worked over 3 days, Monday - Friday, 9am - 5pm, which may be subject to change upon needs of the service.
You will need to be flexible to provide cover for other team members.You will be the first point of contact for our patients visiting the department therefore you will play an integral part of making a difference to our patients by providing a friendly, welcoming face.
Main duties of the job Liaise with Administrative team to ensure all reception/admin work is being covered within both outpatients and the Day UnitMake and send out appointments as required.Greet and receive patients attending the departmentEncourage patients to use the "self-checking kiosks"Check and update patient's information on the Lorenzo Computer System.Book follow-up appointments.Deal with telephone enquiries from other departments, patients and relativesEnsure patient attendances or non-attendance is correctly recorded and code accordingly.Keep Lorenzo up to date using the clarity information screensEnsure all day unit attendances are accurately recorded using chemotherapy booking systemScanning and retention of patient chemotherapy recordsFiling of patient notesPrint off patient ID sheets/labels.Add patients to Access PlanMake Appointments from Access Plans in accordance with agreed follow up About us We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex.
Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are the largest NHS organisation in East Anglia, employing more than 12,000 staff.
We pride ourselves on supporting our staff.
We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts.
Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone.
Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic.
This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - Job description Job responsibilities For full details of the responsibilities and duties of this role please see the attached job description.
Person Specification Experience Essential Working as part of team.
Experience of dealing with patients or customers face to face Desirable Receptionist experience in an NHS setting Working within a Cancer Department Education/ Qualifications Essential Knowledge of medical terminology.
GCSE English & Mathematics (or equivalent) Computer qualification Desirable