Job summary Are you a reliable and enthusiastic individual looking for a new, rewarding role?
We're on the lookout for a part-time Receptionist/Administrator to join our friendly team, working across Ambleside and Hawkshead.What We're Offering:A part-time position of 26 hours per week Regular working days and hours: Tuesday: 12:30 18:30 (Ambleside) Wednesday: 08:30 13:30 (Hawkshead) Thursday: 08:30 13:00 (Hawkshead), 14:00 18:30 (Ambleside) Friday: 08:30 14:30 (Ambleside) Why Join Us?Be part of a supportive and caring team dedicated to providing excellent service to patients.
Enjoy a dynamic role where flexibility is valued.
Make a real difference in the lives of patients within our community.
Important Details:Application closing date: 10 December 2024 Don't wait!
If we receive high interest, we may close the post earlier.Interview date: 19 December 2024 (morning) Ready to take the next step in your career?
Apply today and become a valued member of our team!Please ensure you include your mobile number in your application, as it is essential for us to contact you if required.
Main duties of the job The post holder will be responsible for the efficient running of the reception area at Central Lakes Medical Group.
This includes general administration, data entry, equipment checks and liaison with multi-disciplinary teams.
All staff are expected to work to Cumbria Health Values: Clinically focused - Our patients are at the heart of all we do Responsive - We listen and respond together One Team - Working together through strong partnerships Growth & Sustainability - With our strong roots we will continue to thrive and grow Communities - Connecting with communities to meet local needs High Standards - We strive for excellence in all that we do.
About us Cumbria Health places the patient, their family and their community at the heart of everything we do.
We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).We provide primary health care services, both in and out of hours, across Cumbria.
We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service.
Our service is designed to improve health and wellbeing.Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance.
In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.Listen to your heart.
Have the work life balance you'd love.
Job description Job responsibilities This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically.
This list is not exhaustive and the role may include additional duties which are not listed here.
1.
To be the first point of contact for patients arriving at the Health Centre.
2.
Processing confidential patient information to pass to Clinicians.
3.
Open up the premises at the start of the day, set the alarm to day function, including checking the heating/air conditioning and panic alarms and make all necessary preparation to receive patients.
4.
Contacting patients with appointment times.
5.
Keeping a watchful eye on patients waiting to be seen and in the case of worsening symptoms, alerting a relevant professional.
6.
Alerting Emergency Services in the event of an emergency and/or gain help from within the department.
7.
Gain an understanding of coordinating workload to capacity.
8.
Carrying out equipment checks and reporting issues to the Practice Co-ordinator.
9.
To work autonomously, managing own workload effectively referring to line manager when necessary.
10.
Receive and make calls as required with the ability to handle heavy phone/patient traffic.
Divert calls and take messages as appropriate.
Ensure that the telephone system is operational at the beginning of each day.
11.
Scanning and attaching patients data to patients electronic records.
12.
Pulling, filing and photocopying of patient paper records.
13.
Sort, screen and distribute incoming internal mail.
Process outgoing mail following the procedure.
14.
Securing premises at the end of the day ensuring the building is totally secured, internal lights are switched off and the alarm activated.
15.
To adhere to all Cumbria Healths Policies and Procedures 16.
Participate and ensure own on-going development 17.
Receiving all incoming deliveries, opening and distributing accordingly.
18.
To maintain a high level of confidentiality and comply with the Data Protection Act.
Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security 19.
Undertake any other activities deemed appropriate and necessary by the organisation.
Person Specification Knowledge Essential Intermediate computer skills Desirable Previous experience working within the NHS.
Previous experience in a similar role.
Personal Circumstances Essential Positive Confident Well organised Good team player Flexible Ability to build rapport and effective relationships at all levels Demonstrate initiative Ability to maintain workload in a sometimes busy and demanding environment Other requirements Essential Willingness to undertake further training Qualifications Essential GCSE English and Maths (or equivalent) Desirable ECDL or equivalent NVQ Business Administration Skills and Aptitudes Essential Excellent oral and written communication skills Excellent telephone manner Ability to prioritise & manage own workload Friendly, helpful and can do approach Ability to carry out work accurately to specified deadlines Close attention to detail Excellent organisational skills Ability to work on own initiative Able to work under pressure Able to maintain a high level of confidentiality