The OpportunityWe are seeking a highly motivated and experienced individual to join our hotel team as a reception manager.
As the first point of contact for guests, the reception manager plays a vital role in ensuring a positive guest experience from the moment they arrive.Responsibilities: Manage the daily operations of the reception desk, ensuring that all staff are providing excellent customer service to guestsMonitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targetsTrain, coach, and motivate reception staff to deliver exceptional guest service and handle any guest complaints or issuesDevelop and maintain strong relationships with guests and other hotel departments to ensure a seamless guest experienceOversee the reservations system and ensure that guest bookings are accurate and efficiently managedWork with other departments to ensure that all guest requests and needs are fulfilled in a timely and efficient mannerManage the reception budget, including labor costs and other expenses Benefits Our enviable employee discounts on bedroom rates across the lgh hotel portfolio.Access to the ihg employee room benefit programme across their global portfolio.
(t&cs apply).Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.Eye careFree legal & money adviceCounseling sessionsHospital & death benefit plansCycle to work schemeWellbeing tips and support fitness videosRecipe ideasAdvice on keeping active and healthy livingWellbeing podcasts and tvBreathing exercises24/7 advice and support lineTeam reward & recognitionFree meals on dutyFree parking Ideal Candidate At least 2 years of experience in a similar role within a hotel environmentStrong leadership skills with a proven ability to manage and motivate a teamExcellent communication skills and ability to build strong relationships with guests and colleaguesAbility to work in a fast-paced environment and handle multiple tasks simultaneouslyExperience with hotel management systems, such as PMS and reservation systemsStrong analytical and problem-solving skills with a focus on achieving targets and driving revenueA positive attitude and a commitment to delivering excellent customer serviceIf you are an experienced and passionate hotel professional looking for a new challenge, we invite you to apply for this exciting opportunity.
Hotel With 149 luxurious bedrooms, guests can choose from a variety of dining options, including the newly refurbished lobby lounge, which offers all-day dining, and the exquisite Italian cuisine at 'Marcos.' The hotel also provides 24-hour room service and a well-equipped fitness club for guests to maintain their fitness routine.Marco's Italian also features a stylish and inviting atmosphere, perfect for both casual dining and special occasions.
The restaurant's ambiance, combined with its exceptional food and service, ensures a memorable dining experience for all guestsWe take pride in offering a memorable experience for our guests.
Our dedication to providing exceptional service ensures that all our guests leave feeling satisfied and content About us Looking for an exciting career in the hospitality industry?
Look no further than LGH Hotels Management!
With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality.
Join our dynamic team and be a part of shaping the future of the UK hospitality industry.