Job summary An exciting opportunity has arisen to join team of Band 2 Clerical Officers at Hinchingbrooke Hospital.
Working with a busy team of administrative and clinical staff within the Emergency Department this is a very rewarding role.
You will be required to provide a variety of clerical tasks including booking in patients, admitting patients to wards using our computerised Patient Administration System, maintaining patient records, filing, arranging for clinic appointments, answering telephone enquiries, data entry onto the hospital computer systems.
You may also be required to assist the ED administration team with basic office duties.
If you are seeking a challenge and possess the skills required this could be the right job for you.
You will be supporting the booking in process of patients arriving to our department for the following variety of shifts: Ambulance Booking in Reception: 07:30-18:00 hrs 18:00-02:30 hrs Main Reception: 07:30-18:00 hrs 09:00-20:00 hrs 18:00-midnight hrs Night shift 20:00-08:00 hrs Please be aware this role requires shifts covering a 24 hour period.
The shifts outlined above are the current shift patterns available however, please be aware that these shifts may change in the future depending on the needs of the service.
** Please note this role is not eligible for sponsorship** We reserve the right to close this advert earlier than the closing date indicated should we feel we have received sufficient applications.
Main duties of the job To ensure the smooth application and control of all administrative, clerical and computer processes associated with the Emergency Department.
Ensuring the provision of effective communication to both patients and staff to enhance patient care.Assisting in the administration for the reception area in the Emergency Department this post requires keyboard skills, customer service experience and the ability to multitask whilst working within a busy fast pace environment.
About us We are committed to promoting diversity and inclusion in our workforce and encourage applications from people of all backgrounds, with a special focus on welcoming individuals from disabled, Black, Asian, and Minority Ethnic (BAME) communities, as well as those from our local area.
In line with our dedication to employee support, we offer a variety of benefits.
For more information, please see the attached staff benefits leaflet.
We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles.
Join us and become part of a team dedicated to making a positive difference in our community.
Job description Job responsibilities Please refer to the Job description and person specification for further information regarding the role.
Person Specification Education and Qualifications Essential Numerate and literate, with Maths and English to GCSE Desirable IT qualification NVQ level 2/3 Experience Essential Comprehensive working knowledge of Microsoft Office, especially Outlook Customer service experience Desirable Previous experience in an acute or emergency health care clerical environment Knowledge Essential Good organisational and communication skills.
Good working knowledge of Microsoft office Proven customer service skills Key Skills Essential Good written and verbal communication skills sufficient to be able to effectively communicate with patients, the multi-disciplinary team and external agencies