About the job : As a Rail Operator at South Western Railway, you will be at the heart of ensuring trains are safely and efficiently dispatched and stations are presented to the highest standards.
You?will provide the most up to date travel information for our customers and assist them in reaching their destinations safely and on time.
Your main responsibilities will be: You will be responsible for the safety of thousands of customers every day by making sure your station is always operated professionally.You'll keep customers updated about their journeys by making announcements and in your face-to-face interactions and importantly bring your own personality along to make it a truly personal experience for our customers.You'll work with train staff and other colleagues to do all you can to make sure trains leave your station safely on time, liaising with station and control colleagues as needed to ensure things go smoothly.You will be safely dispatching trains from the platform, ensuring all customers are clear of the train whilst observing the correct signal is showing.
You will need normal colour vision for this position.As your experience grows, you will become the font of all knowledge about not only the customer's SWR journey, but about key destinations, attractions, and London transport.You will need to be flexible in your approach and not afraid to get stuck in with a variety of tasks as you are responsible for your station and making sure it meets the quality and safety standards our customers expect.
Whether this be checking everything is working and safe, to clearing up rubbish, or providing a helping hand to a customer, you are the face of SWR and can make a difference to someone's day.
As a minimum, you will need to be: Able to travel to your location of work within 60 minutes, for all shift times.Organised and efficient and able to cope with repetitive tasks under pressure at times.A great communicator and can talk to anyonePassionate about doing the right thing – nothing is too much trouble.Competent in the ability to use technology.
Confidence to make regular live announcements at your station.Able to distinguish colours with normal colour visionAll new entrants are required to undergo Applicants who require a visa must have 6 months remaining at the time of their appointment.
Training is full time and you must be able to commit to this.Working pattern:Our customers need us all day, every day (except Christmas day) and as part of the stations team, you'll need to able to work shifts at all times of the day and on every day of the week.On average you will work 20 hours per week over 5 days, including earlies, lates & weekends.Monday to Friday 1600 to 2000 The Reward:As well as a competitive salary, we offer a variety of valuable benefits, including: Free duty and leisure travel on SWR services for employeeFree leisure travel for spouse/partner and dependants (criteria dependant)75% discount on many other train operating companiesFull training and support with developmentLarge range of exclusive retail offersExcellent pension scheme