Quality Nurse Support Manager - B7

Job summary Fixed term until 31 December 2025Role will be offered as a secondment if coming from an NHS organisation/Fixed term contract if coming from outside the NHS.Mid and South Essex ICB are looking to attract an enthusiastic clinician wishing to develop their career in Quality and Patient Safety.Working as part of a dedicated team the candidate will work collaboratively with internal teams and system partners to ensure the delivery of high-quality patient centered care through monitoring of commissioned learning disability & autism services, ensuring quality, patient safety and experience is embraced and embedded across all functions within the Integrated Care System.The candidate will have highly developed interpersonal skills, with an ability to gain and maintain credibility across our system partners with the drive and enthusiasm to provide high quality services, demonstrating attention to detail and integrity in complex decision-making delivering positive outcomes for the patients.This is a highly visible role, excellent communication, computer, and time management skills are required to ensure tasks are completed in a timely manner and high standard, ensuring the ICB fulfils its local and national obligations.The candidate will provide clinical knowledge to the ICB and provider organisations on all aspects of LD&A clinical governance.This is a fantastic opportunity for a highly motivated clinician looking to develop their assessment, report writing and decision-making skills.
Main duties of the job The successful candidate will have responsibility for the learning disabilities & Autism quality, performance, and oversight of services across the mid and south Essex ICB.This will include the responsibility to interptret and deliver health service policy and strategy, determining priorities and objectives, monitoring process, progress and achievement of priorities in relation toClinical governanceClinical qualityPatient safetyPerformance and practiceThe candidate will contribute to the strategic direction of the ICB in respect of the systems and processes for Quality Outcomes and the management of clinical governance in line with national policy and local requirements, respond to enquiries and provide professional expert advice on dealing with sensitive and contentious issues linked to learning disabilities & autism practice.Provide LD&A clinical and nursing representation on behalf of the ICB at multi-agency meetings / forums as designated by the senior nurse mental health, learning disabilities & autism, to ensure that the patient safety and quality agenda is fully incorporated into these forums.Support the provision of specialist advice to the Director(s) of Nursing, Executive Directors and colleagues on policy development, legislation, and specialist health issues.. About us Mid and South Essex ICB is a statutory organisation responsible for the planning and delivery of local health and care services, across Mid and South Essex and is part of the wider integrated care system.
Integrated Care Systems (ICSs) are partnerships of health and care organisations that come together to plan and deliver joined up services and to improve the health of people who live and work in their area.
The headquarters for the organisation is Phoenix Court, Basildon, but there is a hybrid model of working, which includes working across Mid and South Essex and home working.We are passionate about creating an inclusive workplace that promotes and values diversity.
We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes.
We welcome applications regardless of peoples age, disability, sex, gender, identity and gender expression, sexual orientation, race or ethnicity, religion or belief.
We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustment for people who have a disability.
We would also encourage applicants to raise any personal circumstances they would like us to be aware of so that we can consider possible adjustments.Unfortunately, the organisation does not have a Sponsorship licence.
Job description Job responsibilities ROLE PURPOSE / SUMMARYThe Mid and South Essex Integrated Care System will comprise the Integrated Care Board (ICB), which is the statutory body for the NHS, and the Integrated Care Partnership (ICP), which is a committee of the ICB, and brings together key health, care, community, and voluntary sector organisations across the area.The ICS has a bold ambition to deliver improved outcomes for our population through our four Alliances, and we are placing clinical and professional leadership and the voice of our residents at the heart of realizing this ambition.The Quality Support Nurse Manager will be integral to supporting the delivery of the core purpose of the Nursing and Quality Directorate, to improve outcomes by promoting adherence to clinical policies, procedures and standards thus enabling services to operate in a safe and effective way.
The role will contribute towards providing the Integrated Care Board with assurance of providers continuing commitment to a credible and focused quality strategy.
The postholder will be expected to promote a culture of professional standards and service delivery that enhances and maximises safe outcomes for all residents through assurance and effective quality systems, and to share improvements and learning.
They will contribute towards the management of relationships and the systems dealings with CQC (and other regulators) to help secure positive results from inspections.
They will support the delivery and effective oversight of clinical services within their respective portfolios, and provide assurance in relation to safe, effective, evidence based and compassionate care.
In addition to influencing, coaching and challenging areas of concern thus ensuring high standards of care are achieved for our local population.COMPETENCY BASED KEY DELIVERABLESResponsible for decisions made during the course of duties, seeking guidance and escalating issues where appropriateContribute to the delivery of one or more strategic plans, enabling key milestones to be delivered and raising any issues associated with the delivery of plans and workstreams.Management of a small teamResponsible for one or more budgets and/or income streams of deliveryCan demonstrate and deliver business acumen in their area of responsibility ensuring value for money, understanding the business of partners and the driving factors for delivery in multiple sectorsSupport the development of effective commissioning systems and subsequent organisational learning in respect of clinical effectiveness, quality assurance, quality development and patient safety and experience in collaboration with providers.Enhance the performance and monitoring of quality, and readiness for regulatory inspection via provider assurance visitsParticipate towards the management and learning from serious incidents in accordance with the Patient Safety Incident Response Framework.Provide specialist advice and support in terms of monitoring the quality of service provision, patient safety and patient experience across all aligned contracts which include acute, ambulance, community based and independent servicesEnsure quality and clinical governance issues are integral to the managed contractual arrangements of those who deliver care to patientsContribute to Mid and South Essex strategic planning and policies, ensuring clinical governance and continuing quality improvement remains integral to the processMaintain awareness of national trends and evidence-based practice and apply to role.Attend networks and link with clinical governance leads in the local health economy and regionally as to enable a learning environment, and to assist the spread of good practice.
This will incorporate Cancer Quality Forums and oversight of the referral to treatment time harm reviews, and Cancer harm reviews.Horizon scan for issues which could impact on the patient safety and quality agenda.
Person Specification Knowledge / Understanding Essential Knowledge of relevant systems and procedures Understanding of policies and practices within required field of work Understanding of the current issues impacting on the NHS Qualifications Essential Degree or working towards the completion of OR Extensive knowledge, skills, and experience to equivalent level Knowledge of specialist areas acquired through post graduate diploma or equivalent experience or training.
Management qualification or equivalent level of on-the-job experience Project management experience Evidence of continuing personal development Professional clinical registration Registered Nurse/Allied Health Professional Partnership Working / Leadership Management Essential Can demonstrate partnership working and the understanding of how and when partnerships should be built, in order to effect solutions that span across multiple stakeholders Acts as a positive role model for the delivery of the NHS People Promise and ICB Values Provide effective, inclusive and compassionate management, ensuring all voices are heard and creating and nurturing a culture where staff feel safe to speak up Champions the principles of equality, diversity and inclusion both within and outside of the organisation Professional and approachable manner Challenges within areas of responsibility and escalates appropriately where these principles are at risk of not being upheld Role model core behaviours including equality and diversity and maintaining a professional image at all times Good communicator, with ability to liaise with colleagues at all levels Able to persuade and influence in areas of conflict Flexible and adaptable to meet deadlines Ability to work as part of a team or independently Takes personal responsibility for actions and their impact Ability to work in a collaborative way across organisational/sector Other Essential Personal qualities of honesty and integrity.
Possess a positive attitude and be self-motivated Ability to command respect and establish credibility quickly Requirement to spend substantial amounts of time inputting at a keyboard or reviewing computer information via the VDU Ability to travel to attend meetings and attend for work at several locations, including home, for the purpose of hybrid working.
Experience Essential Substantial experience of working at a senior clinical level and leading on quality assurance/improvement activities.
Experience of working in a service focused environment.
Experience of leading, managing and delivering projects involving stakeholders Experience of managing incoming and outgoing information requirements, handling correspondence/queries which may be highly complex, sensitive or highly confidential.
Experience of developing policies/practices/systems Skills Essential Proven level of developed interpersonal and communication skills with staff at all levels both written and verbal.
Ability to formulate arguments and express them clearly to lay people and to persuade clinicians and senior management over a course of action Ability to provide and receive highly complex, sensitive and contentious information.
Advanced IT skills in Microsoft applications including Word, Excel, PowerPoint and Outlook Standard Keyboarding skills High level of attention to detail Prioritisation and organisation skills Ability to manage own workload, working to deadlines Ability to plan workload considering conflicting priorities and deadlines Ability to plan over short-term timeframes and adjust plans and resource requirements accordingly High level of analytical and problem-solving skills Ability to analyse and interpret highly complex data, facts or situations to interpret these and make reasoned and logical deductions, compare a range of options and formulate plans