Job Title: Quality Monitoring and Risk Officer Salary: £27,000 to £29,000 Location:Solihull Hours: 37.5 hours per week, Monday to Friday 08:30 - 17:00 (one hour for lunch).
Hybrid role three days minimum in the office (Monday to Wednesday).
** Please note this company require a credit check before a job offer is made ** Description: Would you like to be part of a values driven, award-winning business committed to employees wellbeing and passionate about creating a flexible and inclusive environment?
A well-established financial services Business with Platinum Investors in People accreditation are looking for a Quality Monitoring and Risk Officer to join their team.
In this role as a Quality Monitoring and Risk Officer you will be responsible for regular quality and compliance assessments and maintaining appropriate records of competency for Motor Finance staff.
Ideally you will have the a bility to anticipate and respond positively to changing situations and be able to challenge business policies, processes and procedures in a constructive and professional manner.
This company is renowned for employee retention and the benefits package that all employees receive is extensive.It includes g enerous holiday allowance, with a day off for your birthday, paid community volunteering, company-wide, profit-sharing bonus, pension plan with employer contributions of up to 10% of your annual salary, life assurance and personal accident cover.
Key Duties: Efficiently compile and record audit results and analysis to facilitate the production of monthly management information Deliver constructive feedback on quality monitoring to promote a standard of excellence in all aspects of Motor Finance activity Highlight any risks identified while carrying out reviews immediately to line manager Identify and share best practice across Motor Finance and assist with the development of processes and procedures Assist the Motor finance management team during Compliance Monitoring and Internal Audit reviews Motor finance monthly submissions, to governance committees, Operational Risk (ORC) and Customer and Conduct (CCC).
Annual Product Reviews for delivery to the Product Review Forum (PRF).
FLA Lending Code undertake Annual Alignment Self-Assessment Support Motor Finance Operational Risk management via Magique and maintain relationship with the Operational Risk team Maintenance of Business Continuity Plan Finance and Leasing Association matters arising Key Skills/Experience Required: Excellent written and verbal communication skills Ability to anticipate and respond positively to changing situations Ability to challenge business policies, processes and procedures in a constructive manner Have a track record in delivering outstanding customer service Be capable of organising and prioritising workloads, ensuring deadlines are always met Proactive approach, self-motivated and able to acquire new skills and grasp concepts quickly In return for your hard work, you will earn a salary of between £27,000 and £29,000 plus excellent benefits.
For more information, or to apply for this vacancy, please email yourCV or call0121 296 5766.
Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK.
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