Quality Management Executive

Moat is a leading housing association in the South East, we have over 21,000 homes across Kent, Essex, Sussex and London and a development pipeline of 1,600 new affordable homes.
Moat are passionate about providing great homes and services that transform the lives of families and individuals.
Moat know that not all customers have the same needs – the organisation ensures that the way they deliver services feels as individual as their customers.

This is an exciting opportunity to join Moat as Executive Director of Housing and Customer Experience.
As a key member of the Executive Management Team, you will have strategic responsibility for delivering high-quality housing services and enhancing the end-to-end customer journey.
Your leadership will ensure that customer voices are central to decision-making and service delivery, driving innovation, operational excellence, and regulatory compliance.

Lead Moat's customer experience strategy, embedding a culture of accountability, improvement, and excellence.
Drive customer-centric services through data-led insights, ensuring accessibility, relevance, and responsiveness for Moat's diverse customer base.
Ensure full compliance with regulatory standards, acting as the Executive lead for the Customer and Communities Committee.
Oversee the performance of Neighbourhood Services, Income and Advice, and Customer Resolutions Teams to deliver measurable improvements.
Strong financial acumen and experience managing budgets to deliver value for money.
The ability to drive innovation through the effective use of data, technology, and customer insights.
Level 5 Housing Qualification or equivalent experience.