Job summary We areseeking a Quality and Compliance Manager to play a lead role in delivering awide range of business, data submission, transformation and improvementinitiatives across the practice and to provide strategic transformation supportand leadership.
The role is wellsupported by the Practice Management Team.
Main duties of the job As the Quality and Compliance Manager you will work with the Partners and Practice Manager, as well as the wider practice team, ensuring understanding of compliance with all aspects of the practices regulatory obligations.
Main duties of the post: Work with the Practice Manager to ensure CQC compliance Monitor and update the Health & Safety/Fire Risk Assessments.
Involvement in Infection Control along with the Practice Nursing Team and Practice Manager.
Being fully conversant with Practice Index, making sure it is updated and all staff are trained in how to use it to get the best out of it (compliance section, policies and procedures, audits, risk assessments, HR modules etc) Ensuring HR and Recruitment policies are followed and documented.
Be familiar with and monitor QOF, IIF, Bury LCS and NHS Health Check targets.
Complete the annual Data Security and Protection Toolkit.
Completing monthly workforce reports as required by NHS England.
Assisting the Practice Manager with Payroll, Pensions etc as required.
About us We are a large Surgery with 14000 Patients and a team of more than 30.
We strive to offer a safe and accessible service to all our Patients.
We are a supportive and encouraging team and value all our staff.
Job description Job responsibilities Work with the Practice Manager to overseethe development and implementation of practice strategy, policies andprocedures in relation to: data entryand collection, compliance, regulation and performance monitoring, includingQuality and Outcomes Framework (QOF) and Impact and Investment Fund (IIF).Support Partners and the PracticeManager in meeting local, national and organisational targets in relation tocompliance, regulation, performance and information governance.Develop and deliver a focussed andrelevant compliance framework to enable the practice to meet CQC andcontractual inspection and audit requirements, including primary care qualityvisits, infection control audits etc.Delivery of in-house training requiredfor staff to ensure the appropriate levels of engagement and support are inplace for effective compliance.Contribute to the preparation andupdating of Practice Development Plans and oversee the implementation of theaims and objectives in relation to Quality and compliance.Foster an environment within the teamthat supports staff development and encourages ideas and takes account of staffopinions.To support Safeguarding withadministrative support in ensuring safeguarding processes are followed andinformation requests are responded to within timeframes set.Data:Work with colleagues to ensureaccurate data is available to underpin effective performance management,compliance and risk management, supporting continuous improvement of practiceactivities.Have oversight of data quality acrossthe practice and support teams to achieve good data quality providing guidanceas required.Incident Management:Oversee the practices incidentmanagement and significant event reporting systems, liaising with staff toensure all incidents are recorded and processed in line with policy.Oversee data and produce managementreports on incidents as requested.Encourage a culture of continuouslearning through incidents by establishing appropriate frameworks and assistingmanagers in implementing them.Information Governance:Work closely with the management team,ensuring compliance with information governance standards across the practice.To maintain, complete and submit thepractices Data Security Protection Toolkit submission on behalf of thepractice.Act as the practices lead forinformation governance and data protection issues and submit any data returnsrequired.Policy and Procedure:Support colleagues to understand andimplement organisation standards, policies and procedures, including whereappropriate the delivery of training and advice sessions.Assist the Practice Manager in all HRand Recruitment procedures, ensuring appropriate documentation is inplace.
Liaise with our HR partnersPeninsula when required to seek advice/guidance on employment/HR issues.
Person Specification Experience Essential Experience of leading/managing a team Experience of working within General Practice and/or a CQC regulated healthcare or social care setting Experience of QOF, IIF and Local/National Enhanced Service requirements Used to working in a busy environment Desirable Experience of working in Primary Care or GP practice is most preferred.
Experience of staff management including line management, performance management and appraisal Skills and Personal Qualities Essential Strong leadership and communication skills Good presentation skills Ability to manage and prioritise multiple tasks and projects Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales Ability to work quickly and effectively Use of initiative and an ability to solve problems Knowledge of relevant legislations Excellent IT skills Decision making Demonstrate commitment to and focus on quality.
Promotes high standards to consistently improve patient outcomes.
Personal Qualities Adaptability, flexibility and ability to cope with uncertainty and change High levels of integrity and loyalty Ability to work independently and as part of a team Ability to work under pressure/resilience Actively develops themselves and others Other requirements Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Maintains confidentiality at all times Qualifications Essential Leadership and/or Management Qualification Educated to degree Level or equivalent experience Experience of leading/managing a team Experience of working within General Practice and/or a CQC regulated healthcare or social care setting Desirable Experience of working in Primary Care or GP practice is most preferred.
Experience of staff management including line management, performance management and appraisal