Property Manager

About our business Most of us have lived in rented accommodation and we know that renting can create uncertainty because your home is not your own.
Proper Ties Living wants your rental home to become your home.
Our aim is to buy new homes that you can rent and put down roots and create those ties, whilst living comfortably in a safe and secure place that you can call home.
Briefly we want our residents to create Proper Ties and enjoy living in our properties.That is why we are buying and building sustainable modern new homes across the UK which we will let and manage.
As a business we are committed to providing excellent quality processes and professionally driven services.
Providing effective and responsive customer service ensures that every resident's needs are met promptly and professionally.
We take immense pride in transforming our properties into homes where people can build lasting memories.
Our new development in Slough is just the beginning.
With many more exciting projects on the horizon, we are on a journey to build a large, and you can be a part of it.
Joining Proper Ties means becoming part of a forward-thinking, dynamic team that values our environment encourages innovation, collaboration, and personal growth.
We believe in nurturing our employees' potential and providing them with opportunities to advance their careers.
This is an excellent chance to join us at a pivotal moment and contribute to our ongoing success.
About this role We are looking for a Property Manager to manage an existing building and team on-board future projects that will be built within this regional hub incorporating Bracknell, Windsor, Maidenhead and Reading.
The expectation is that our managers manage circa 750-1000 units which includes managing a day-to- day budget of circa 7m 10m depending on the location of the projects.
You will need to be able to work around customers and so you will need to be flexible and be prepared to work evenings and weekends.
As the Property Manager you have responsibility for the day-to-day operational management and maintenance of the site/s, whilst delivering a customer focused service ensuring the effective management of residents inbound and outbound at start/end tenancy and throughout their tenancy.
The successful candidate will manage a small team as well as a team of external contractors.
You will take pride in ensuring the building is safe and secure, professionally managed, clean, presentable, and well maintained.
As the Property Manager you have responsibility for the day-to-day operational management and maintenance of the site/s, whilst delivering a customer focused service ensuring the effective management of residents inbound and outbound at start/end tenancy and throughout their tenancy.
The successful candidate will manage a small team as well as a team of external contractors.
You will take pride in ensuring the building is safe and secure, well managed, clean, presentable and well maintained.
What you will do You will strive to achieve excellence in property management, maintenance and client management and contribute to positive customer experience for tenants and visitors, whilst building strong working relationships with staff and residents and ensuring the smooth running of the building.
This role reports to the Head of Property Services and you will be responsible for: Property Management Providing day-to-day operational management, site inspections and spot checks to ensure all running smoothly, providing advice and support to the team where appropriate Ensuring exacting standards of cleaning and presentation of all internal and external communal areas Overseeing maintenance activities and allocating work to contractors Overseeing repairs to ensure completed on time and within budget Liaising regularly with the H&S Manager to ensure that buildings are always H&S and fire safety compliant Asset tracking and checks of stock coming in and out (furniture etc..) Working with the Health & Safety Manager to ensure regulatory certificates for compliance are up to date Arranging EPCs/ PAT tests for staff areas Booking regular inspections and organizing property visits Maintaining records and completing administrative tasks as required Providing regular service updates to the Head of Property Services Take ownership and responsibility for budget planning and business plans Client Management Promoting excellence in customer service and ensuring a friendly and welcoming service is provided to all visitors and residents Maintaining positive and productive relationships with tenants Managing tenant expectations regarding property matters and efficiently handling tenancy queries, issues, and complaints to resolution, following up as necessary Ensuring recharging of tenants for repairs/maintenance is handled carefully Building strong relationships with the lettings team to facilitate the service to tenants Providing effective management of tenants into and out of apartments at the end of the tenancy target turnaround within 5 days Coordinating promptly with all parties when tenant's keys are available so that apartment cleaning can be initiated Managing access with tenants e.g., to complete maintenance.
Promoting local resident events Managing the concierge and caretaking staff to ensure an efficient service is provided across the complex General Management Attending quarterly defect meetings to ensure the ongoing maintenance programmed meets the needs of the building Supporting the Head of Property Services contract renewals and extensions and appointment of local contractors as required Liaising with contractors to ensure completion of works to high standard, time, and budget Monitoring and assisting in the management of the site budget to ensure activities (e.g., repairs or projects) are completed on time and within agreed costs Be on-call for any serious events Work flexibly, including travel to other sites Travel to other sites to assist with new developments as they become part of the portfolio People Management Partnering with the Head of Property Services to recruit and select individuals to build a skilled, diverse, and cohesive team Managing, training, and developing the property team to ensure optimum performance, a motivated team and standards met (probation and performance reviews, 121s and feedback) Inducting and training new starters, ensuring ambitious standards are achieved from the start You will be required to carry out other duties to assist the team d uring busy periods You will be required to respond responsibly and promptly to out-of-hours emergencies (only where necessary and possible).
About you - your experience, knowledge, and skills.
Ideally you will have: A qualification in GCSE English and Math's Qualifications in Health and Safety, ARLA Property or Facilities Management or Supervisory experience in commercial properties.
Experience of working on new builds or residential blocks would be an advantage Proven experience of positively managing and motivating a small team and creating an inclusive environment (team meetings, 121s , feedback and difficult conversations) Experience of planned preventative maintenance, building and grounds maintenance, auditing, and quality control Experience of working with contractors and suppliers and monitoring of service standards Working knowledge and understanding of Health & Safety in the workplace Commitment to excellence in customer service Clear and comprehensive written skills and good numeracy skills Solid administration skills and use of IT and databases including good working knowledge of Excel, Word, PowerPoint, and the ability to pick up new systems (In-House) Excellent organization and multi-tasking skills with the correct balance of delegation and ownership of tasks Proven ability to handle challenging situations calmly and respectfully, whilst remaining focused under pressure .
You will be someone who Has a natural ability to get on with people and can build excellent working relationships with staff and contractors to ensure cohesiveness and team spirit Listens and communicates well providing information, guidance, and advice, and at times mediation Provides clear instructions and prioritise tasks (knows what urgent vs is important) Works quickly and efficiently (to deadlines), always looking for ways to improve systems / procedures / ways of working Is professional and confident liaising with senior management Is resourceful and learns/adapts quickly and is not afraid to get stuck in Is reliable and conscientious Is flexible, positive, and able to make things happen Is willing to travel to other sites if needed Takes pride in their work and that of their team.
What we offer As well as working with a friendly, inclusive, and incredibly supportive team who care about their work and take immense pride in our buildings, we offer: S alary range from £ 35,000 - £ 45,000 Discretionary bonus 25 days holiday + 8 bank holidays (pro-rated if part-time) Personal Pension Plan (salary sacrifice available) Employee Assistance Program Life Assurance Optical vouchers Cycle and Tech schemes _____________________________________________ Come and join us!
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