Property Maintenance Administrator Shrewsbury Permanent £23,000 - £25,000 Monday to Friday 8am 4.30pm Monday to Friday We are working with an organisation that has a large portfolio of properties based around the Shropshire area that is looking for an administrator / coordinator to support with a range of facilities / property maintenance queries and issues.
You will receive a flow of queries or issues that have been raised about their properties, and these will need to be checked and authorised for repair, before arranging a tradesperson to attend and fix the issues.
Responsibilities and duties will include, but not limited to: Taking a flow of calls and emails from tenants in rental properties where they might be raising queries or issues with their properties that need to be addressed Ensuring all information about the issue is understood and recorded accurately, and ensuring that urgent issues are dealt with immediately Investigating the issue to see what work is required.
Gaining approval for repairs from management.
Updating CRM system with all data so you can see what repairs have been completed and when, and the costs and authorisation information.
Liaising with tradespeople to book in work to be done and booking in the diary with tenants so they know when to expect the issue to be rectified.
Collating invoicing and passing to management for approval and raising payments.
Seeing the query from initial call through to resolution.
Skills and Experience Has experience of working in a property maintenance or facilities maintenance role Extremely well organised to ensure all tasks are completed and resolved.
Excellent customer service skills to ensure people who are complaining are handled with care and respect.
Strong administrative skills A calming and professional nature that can build rapport with people at all levels.
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We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours .If you do not hear from us within this time your details wont be retained.
So, if you're not successful on this occasion, do continue to respond to future roles we advertise.
In the meantime, all good wishes and continued success with your search for employment.
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Reference: DE26365 JTRA1_UKTJ