Job Description: Step into a pivotal role as an Area Project Manager in the dynamic field of whole house retrofitting.
This position offers a unique opportunity to oversee and coordinate projects, ensuring the seamless execution of our mission to develop energy efficiency and sustainability in residential properties within your designated area.
Position Overview: To oversee and manage all operational deliveries across all national locations, to manage all site /supervisors across all work streams within social housing sector, Retrofit, Energy Efficiency, Renewable energy term contracts.
Also to manage whole house retrofit contracts in line with PAS2030/2035.
To manage delivery of all services and high levels of commercial control and customer/client satisfaction.
Key Duties & Responsibilities: Management of site managers/supervisors to ensure contract compliance with all work streams and business activities.
To be available to train, develop and guide contract managers.
To build and develop a robust top class customer experience across all engagements and all work streams within CCS.
To support all department other managers within the team and staff/direct reports.
To ensure continuous improvement and application of CCS business/quality processes in all aspects of our service.
To manage, improve and maintain first class processes and end to end management of works and company processes.
To arrange and manage meeting schedules and enforce actions and improvements.
To develop and train others in commercial awareness, PNL management, forecasting, budgeting and planning efficiently.
To continually improve customer satisfaction, client reporting, WIP and IT interfaces.
To organize, host and manage client meetings and briefings.
To manage any trainees and formal training plans, improvement plans.
To complete staff appraisals, reviews, recruitment and disciplinary as required within your teams.
To continue to build positive relationships and collaboration between operational delivery teams and commercial functions within the business.
Engage with compliance and HR to ensure CPD and continued training for administrative staff across the business.
To provide business forecasting and in-depth reporting to Operations Manager weekly/monthly and quarterly.
To manage and plan all programmes of works across all retrofit contracts across England.
To ensure robust weekly and monthly reporting regimes from contract management teams, non conformance and defect management.
Reported to Operations Manager.
To ensure timely and effective business process via Protean/management systems to aid accurate and speedy valuations, invoicing and work close down from all branches and contract areas.
To manage clients, escalations, contractual problems and improvements proactively in a partnership focus.
In addition, the Area Project Manager may be required to undertake any other duties as directed by the line manager, recognising that this list is not exhaustive and flexibility is essential in a dynamic work environment."
What We Offer: 26 Days Annual Leave + 8 Bank Holidays Option to buy and sell annual leave Sick Pay Pension scheme Supportive work environment with a focus on teamwork and collaboration.
Access to ongoing training and professional development opportunities.
Skills/Qualifications: Experience and proven track record of at least 5 years at management level.
Proven experience in the management of similar contracts/contract managers of a turnover in excess of 3M would be a preference.
Proven commercial management skills and awareness, understanding of finance mechanisms such as forecasting and PNL analysis.
Formal qualification in operational management and preferably technical training in one of CCS main disciplines Gas, Electrical, Retrofit.
Experience Required: Minimum of 5 years experience as a contract manager.
Experience of working across all work streams installation, maintenance, projects, Commercial knowledge of accounting, NHF/SORS, process management in social housing sector.
Proven experience in top class customer service Willing to gain further qualifications in operational business management.
IT understanding of management systems, KPIs, WIP and service through innovation.
Digital awareness and customer experience knowledge.
Understanding of JCT.
MTC, NEC and partnership contracts Understanding of compliance requirements and process management in social housing sector.
Personal Attributes You pride yourself on truth and share knowledge for the greater good.
You are committed to improvement and are an active team participant.
You accept responsibility for your role and promote ownership in others.
You have a desire to be successful and achieve goals, whether small or large.
You are flexible to meet business needs and actively work towards expanding your knowledge and developing your skills.
If you're seeking a fulfilling career where you can lead impactful projects, drive positive change, and be part of a collaborative team committed to sustainability, then we invite you to consider joining our company as an Area Project Manager for whole house retrofit.
Together, let's build a greener, more sustainable future.
We are an equal opportunities employer, and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs or nationality.
A clean UK driving license and DBS check will be required.
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