Role overview: Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
To support the successful delivery of multiple projects.
Provide project and administrative support with a customer/client focus across multiple site contracts.
Key Responsibilities: Have a clear understanding of the day-to-day project tasks assigned to ensure the smooth running of the project from an administration perspective.
Supporting the 360-scheme process, including aiding the project to be in line with legislative and key process changes.
Notification of signs offs on client database and provide completion packs.
Monitoring and closing off all aspects of completions.
Reviewing and issuing survey programmes including updating survey status and survey uploads.
Support the central point of communication for queries on multiple projects.
Liaise with the Project Manager and Project team and all Site Staff (including Sub-Contractors) where appropriate.
Support planning and processes to ensure project KPIs are met.
Follow up and ensure resolution of correspondence, customer complaints and queries.
Processing, updating, and issuing programmed works and uploading to relevant in-house and external databases.
Producing quotes for Green Homes applications.
Support the Project Manager to create and produce project progress reports for Senior Management and clients.
Liaise with field-based teams daily to ensure job allocation and completion.
Skills & experience: You will have excellent communication skills, proven ability to influence others with the ability to convey technically challenging information through a variety of media including presentations.
Written reports, diagrams, and graphics.
You will have a proven ability to solve technical/non-technical problems with skills in conflict resolution and management.
You will demonstrate a high level of commitment and flexibility and be eager to accept responsibility.
You will act with integrity and professionalism, gaining the trust of Clients and colleagues.
Prioritisation with a flexible approach to deliver projects to time and budget is essential.
Additional Requirements: Disclosure Check/DBS Full UK Driving Licence (D) What We Offer: Salary £27,000 per annum 32 days annual leave (Inc. bank holidays and Christmas and New Year Closure!)
Employer contributed pension scheme Employee Assistance Programme with 24 hours telephone and online access Enhanced Maternity and Paternity Leave as part of our family-friendly benefits.
A Flexible Benefits Scheme Sureserve Group Legends scheme, with a reward for the ultimate legend!
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