You Lead the Way.
Weve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways.
When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.
Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success.
Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day.
And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express entered the travel agency business more than 100 years ago (1915) and today is one of the worlds largest luxury travel and lifestyle service networks.
The Travel & Lifestyle Services (TLS) business provides differentiated value, extraordinary service, and unrivaled expertise to Card Members seeking leisure or business travel, as well as a variety of lifestyle/concierge services.How will you make an impact in this role?We are seeking an experienced Project Analyst to join the TLS Global Business Integration team for a 12-month secondment to cover maternity.
This Project Analyst will be able to demonstrate strong business acumen and clear thought leadership as a complement to their project and change management skills.This role is pivotal to the successful integration and execution of multiple change initiatives for our global organization.
This Project Analyst will lead and/or support the integration of initiatives to the front line servicing colleague and they will have responsibility for coordinating efforts across TLS and Enterprise teams including; TLS Operations, TLS and GSG Capabilities, GLKM, GOCM, Central and Local Product and Global Strategic Partnerships.
They will ensure seamless integration of initiatives preparing teams to deliver the best Card Member experience.Role Responsibilities:Participates in, and leads the planning and implementation of new projects, products, programs, and initiatives partnering with key workstream owners across the businessCoordinates activities and tasks across internal TLS and Enterprise teamsMaintain a thorough understanding of the areas affected by the project including its strategies, functions, processes, and operations.
Maintain a functional understanding of the systems and applications impacted by the project or initiative.Maintain close alignment with operations teams to properly represent them and solicit feedback throughout the project lifecycle Support coordination of changes to operational processes through knowledge management toolsFully understands the impact the initiative has on the Operational KPIs, to ensure the metrics are protected.Build and maintain great relationships across the different support functions and partner closely with multiple teams (project, training, capabilities communications, work force management etc.
)Present to large scale audiences.Minimum QualificationsFlexibility to work across global time zones as requiredProject management & change management skillsSuperior, detail-oriented verbal and written communication skillsAbility to effectively influence and communicate complex information to a variety of audiencesPassion for communications and understanding of how best to convey change across different levels within the organizationExcellent prioritization and time management with strong thought leadership and an enterprise approachKnowledge of content management systems is a plusPreferred QualificationsExperience within Travel and Lifestyle industry essentialExperience and understanding of the Platinum and Centurion ProductsExperience working with cross-functional teams to deliver change is advantageous Experience working with PowerPoint and Excel essentialWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being.
That means we prioritize their physical, financial, and mental health through each stage of life.
Benefits include:Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.