Countess of Chester Hospital NHS Foundation Trust, staff pride themselves on not only leading through clinical excellence, but also by creating an environment where all staff are valued and appreciated.
To achieve this, the Trust has embarked on an exciting new strategy focused on continuous improvement.
Our vision is to improve the lives of our community and provide excellence in healthcare, through partnership and innovationOur High Performance Culture will support everyone to be the best version of themselves by being true to our Trust vision, values and behaviours.We welcome applications from colleagues from our local and neighbouring communities of all backgrounds and identities, who are currently under-represented within our region such as Black, Asian, Minority ethnic and those with disabilities.As a region we are reviewing the way we work, and exploring how new working practices that support flexible working can create a positive work-life balance.
As part of our recruitment process we will explore how our inclusive employment policies, flexible working, staff engagement forums, Trust facilities and services can be of mutual benefit.
Job overview Working Full Time: 37.5 Hours Per WeekThe post holder will support the team in delivering outstanding patient care and maintaining departmental targets, including the 4 hour standard and ambulance handover.
The post holder will be responsible for assisting the Senior team of the Emergency Department in facilitating patient flow, liaising with specialty teams, transport services and hospital coordinators to ensure effective patient management.The post holder will be required to problem solve issues on a minute by minute basis using organizational and forward thinking skills.
They will communicate effectively with all levels of staff, working as part of a wider team in the achievement of the ED patient care and service objectives.The post holder will need to remain calm under pressure and prioritize their workload as an essential part of the role Main duties of the job 1.
Book in patients in a timely manner using the Trust's Cerner system to meet current department triage times.
These patients will arrive via a variety of presentations including routine ambulance arrivals, self-presentations, GP referrals, ward referrals, ambulance standbys as well as traumatic ambulance calls.2.
Deal with enquiries of a non-clinical / clinical nature from wards, departments, medical staff, external organisations and members of the public, relating to the admission/transfer and discharge of patients.
The post holder will have a positive, helpful manner and they will be required to use tact or persuasive skills to overcome any barriers to understanding when providing advice and information.3.
Raise all patient bed requests on the Hospital Teletracking system making sure the right bed is booked in a timely manner, paying particular attention to the bed required, isolation type and any other requests that might be required making them visible on Teletracking.
Update Cerner to reflect this including Emergency Department ready and Decision to admit times where appropriatePlease see Job Description and Person Specification for further details Working for our organisation