Production Support Engineer

PRODUCTION SUPPORT ENGINEER  THE ROLE We are seeking a highly skilled and experienced Production Support Engineer to oversee the day-to-day technical support of multiple studios in the UK.
The successful candidate will play a critical role in providing technical support to a user base of employees and production, all utilizing the client studio technology and applications.
Please Note: This is NOT a remote position.
The role is on-site and required to travel to different studio locations.
RESPONSIBILITIES Focus on ensuring a high level of support is maintained for users Communicate with production and departmental teams within the studio about their IT needs, and answer questions Be a subject matter expert on all IT responsibilities and constantly seek to be current and improve that knowledge through learning REQUIRED SKILLS AND ABILITIES: Experience working in a technical troubleshooting and/or support engineer role in a production setting Strong working knowledge of MAC, Windows and Linux support Ability to handle multiple issues, prioritizing and effective management of your time Understanding for virtual desktop environment and remote desktop technology Ability to work in a fast paced production environment DESIRED EXPERIENCE Previous experience working onsite for film production or animation/VFX Experience with helpdesk automation tools, remote management applications Extensive analytic, debugging, and problem-solving skills Attention to detail, curiosity, and a desire to learn Ability to communicate highly technical information to a variety of people, in both verbal and written form COMPENSATION We offer a competitive salary and the opportunity to learn and grow with one of the largest entertainment companies in the world.
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