Job summary The role requires flexibility regarding location / travel in order to provide sickness and annual leave cover at The McIndoe Centre in East Grinstead as needed.
This is a part-time ( hours per week), permanent role, offering a competitive salary and excellent benefits, as well as long term growth within a well-established and welcoming team.
Main duties of the job We have an exciting opportunity for an experienced patient advisor to join our Private Patients department as a Private Patient Advisor.
Working within a CQC rated Outstanding hospital, you will work to ensure a seamless and professional patient journey is offered to all prospective private patient, from initial enquiries and referrals, to appointment confirmation.With prior sales experience, you will be skilled in converting initial enquiries into booked appointments, working to meet the teams Key Performance Indicators (KPIs).
About us Horder Healthcare has been committed to caring since 1954 when we were called 'The Horder Centre for Arthritis'.
We've come a long way since then.
Our consultants are amongst the most skilled, experienced and innovative in their field.
Our staff love to work here, so it makes sense that our patient outcomes are in the top 99%.We have grown into a multi-service healthcare provider, with hospitals in Crowborough and East Grinstead, and outreach clinics in Eastbourne and Seaford.
We are committed to making a positive impact to the health of individuals and the communities in which we work.Not only have we developed an international reputation for orthopaedic and musculoskeletal care, our partnership with The McIndoe Centre - the birthplace of pioneering plastic surgery treatments, means that we can deliver high-quality plastic, reconstructive, maxillofacial, ophthalmology and orthopaedic services from world-class consultants to an even greater number of people.We know that our working lives are fundamental to emotional wellbeing.
Our employees are as valuable to us as our patients and we see it as our duty to nurture an engaged and skilled workforce.
To do this we ensure employees have access to training and development opportunities as well as being a flexible and diverse workplace.We are committed to caring, and committed to you.
Job description Job responsibilities We have an exciting opportunity for an experienced patient advisor to join our Private Patients department as a Private Patient Advisor.
Working within a CQC rated Outstanding hospital, you will work to ensure a seamless and professional patient journey is offered to all prospective private patient, from initial enquiries and referrals, to appointment confirmation.With prior sales experience, you will be skilled in converting initial enquiries into booked appointments, working to meet the teams Key Performance Indicators (KPIs).The role requires flexibility regarding location / travel in order to provide sickness and annual leave cover at The McIndoe Centre in East Grinstead as needed.
This is a part-time ( hours per week), permanent role, offering a competitive salary and excellent benefits, as well as long term growth within a well-established and welcoming team.About you:Prior experience in an customer service role, with strong sales and conversion skills.Excellent communication and organisational skills, to help build those all-important and respected relationships with wider teams, and patients.Proactive and forward thinking, with a passion for continued learning.Prior exposure to CRM systems.IT savvy!
We use a varied range of IT software.Prior experience within in healthcare setting is desirable.A working ethic aligned to our core values as a group: Caring, Friendly, Quality, Integrity and Pride.Salary: up to £16, per annum (£27, FTE)In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment.
We have assessed this role and do not consider that we would be able to sponsor a successful candidate under the Skilled Worker route as the role does not meet the relevant Home Office criteria; the successful candidate therefore must be able to demonstrate their own right to work during the recruitment process without Horder Healthcare sponsorship.At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business.
We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics by applicable law.As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, any applicant upon an initial offer of employment will be subject to pre-employment checks, including an Enhanced