Job summary This is an exciting opportunity to join one of the largest and most successful Foundation Trusts in the UK with an international reputation and a tradition of innovation.
We are seeking for a self-motivated individual who is able to plan and organise their workload to deliver the highest level of secretarial and administrative service to patients and consultants within the Private Healthcare service at the Trust.
Main duties of the job The post holder will act as the first point of contact for patients and will have excellent communication and organisational skills with the ability to liaise effectively within clinical and non-clinical teams across the Trust to ensure that the patient journey is seamless.
You will be working in a small team supporting the administration for a group of consultants' private practice which will include referral management, patient liaison, booking clinics and arranging for rooms in the outpatient department, finishing and sending letters, and other tasks.
You will be part of a growing team and will be working on behalf of consultants to provide secretarial support.
You will act as a positive ambassador for the service, promoting the private service to patients and other end will need to be able to communicate complex or sensitive information clearly, effectively, and appropriately with private consultants, patients and their families and provide support for trouble shooting non-routine matters or resolving initial complaints.
About us University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population.
We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas.
Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites: University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) National Hospital for Neurology and Neurosurgery Royal National ENT and Eastman Dental Hospitals University College Hospital Grafton Way Building Royal London Hospital for Integrated Medicine University College Hospital Macmillan Cancer Centre The Hospital for Tropical Diseases University College Hospital at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses.
UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease.
It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH.
We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description Job responsibilities For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running!
: University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running!
University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Person Specification Knowledge and Qualifications Essential Expert knowledge of the full range of administrative procedures, acquired through degree or equivalent training and previous experience of working in an administrative environment Knowledge and experience of information systems used for the storage and retrieval of sensitive personal information Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act Experience Essential Experience of working in a non- routine environment, with demonstrable evidence of problem solving and resolving issues as they arise.
Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery Experience of project management and change methodology Desirable Previous experience of working in a healthcare setting Previous experience of working in private healthcare Skills and Abilities Essential Able to analyse and interrogate data and performance information, using experience and judgement to make recommendations on actions Ability to make decisions in a constantly changing environment ( clinic setting) using judgement to deal with queries or escalate where necessary.
Advanced keyboard skills, and competent use of IT.
Able to deal with sensitive information with tact, diplomacy and understanding Communication Essential Able to communicate complex or sensitive personal information clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding ( language difficulties, anxious or distressed patients or relatives) Personal and People Development Essential Able to work independently, managing own workload and allocating work appropriately to others Able to induct new staff into the department, providing training to new colleagues.
Able to supervise a team of colleagues, providing day to day management and support, including delegating tasks and work allocation.
Specific Requirements Essential Flexible approach to shift patterns and location, including flexibility regarding working hours ( early mornings, evenings and weekends)